What you'll do Develop, implement and maintain the Service Portfolio strategy and implementation plan in collaboration with internal and external stakeholders, ensuring digital services meet the needs of Queensland Health and the community. Lead service portfolio planning, prioritisation, funding, and approval processes in collaboration with the Digital Asset Strategy and Portfolio team. Identify and manage risks within the service portfolio, ensuring compliance with relevant legislation, policies, and standards. Develop, implement, and maintain service governance policies, procedures, and lifecycle management standards. Provide regular reporting and insights on service portfolio performance, risks, and value realisation to executive and governance bodies. Monitor the IT Service Portfolio and develop metrics to track consumption, quality, availability, sustainability, and benefits realisation. Provide recommendations and ensure effective planning, design, transition, and operation of services to optimise performance, reliability, and alignment with business Maintain accurate, up-to-date information on the Service Portfolio, including services, pipeline demand, and performance. Support performance assurance of critical services, including mapping and management of underpinning services. About you We are searching for someone who has: Demonstrated broad knowledge in current and emerging technologies, applications and 'productization' of services and their life-cycle management/ Proven ability to drive the design and development of services and/or products within a large, diverse, and complex organisation by applying good practice- including, COBIT, ITIl. Ability to provide specialist advice relating to service portfolio planning, status, performance, prioritisation, funding, and approval to inform investment decision making. Proven ability to provide strategic direction that enables the delivery of sustainable, value for money, fit for purpose services and technologies that meet the business requirements of customers. Demonstrated analytical and interpersonal skills commensurate with managing a complex and fast evolving service delivery organisation, including the ability to communicate with clarity and influence across a broad range of internal and external stakeholders. Why work with us? Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. Competitive salaries 12.75% superannuation 17.5% leave loading Employee wellbeing & development Access to 24/7 confidential employee support providers and counsellors including for immediate family members Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave. Access to a variety of programs and initiatives to support training and career growth. Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development. Our commitment to equity, diversity and inclusion At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. Ready to apply? For further information on how to apply please review the attached Role Description.
