Responsive Coordinator / Call Centre Operator - Sydney CBD Location: Sydney CBD (World Square) - Close to Public Transport Company: BGIS, Residential Services Client Employment Type: On-Site, Permanent, Full-Time Shift Information: 24/7 client with rotating rosters across seven days, between 6:00am and 10:30pm. Rosters are provided with advance notice. We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging. About BGIS BGIS is a global leader in integrated facility management services. From our Operations Hub in World Square, Sydney, we deliver residential building maintenance and construction services to ensure homes are safe, functional, and well-maintained. Purpose of the Role We are now seeking a motivated and service-orientated individual who thrives in a fast-paced environment, enjoys teamwork, and measure success by meeting and exceeding delivery targets for our clients. An understanding in residential building maintenance would be ideal, however equally important to us is your excellent system and communication skills, can-do attitude, ability to manage competing priorities, taking pride in your work, and your passion for service excellence. Key Responsibilities As a Responsive Coordinator, you will be responsible for coordinating, monitoring, and supporting subcontractors to ensure maintenance work orders are delivered on time. This includes: - Issuing work orders to nominated trades. - Communicating updates and commencement dates with subcontractors. - Managing work orders from issue to completion. - Reviewing work order status and ensuring progress. - Communicating work requirements and timelines to subcontractors. - Ensuring timely escalation and resolution of delivery issues. - Providing guidance to subcontractors on work order variations. More About You To be successful with BGIS, you will bring: - Demonstrated knowledge of building trades & services (advantageous). - Previous subcontractor scheduling experience (advantageous). - Excellent time management and prioritisation skills. - A proactive, accountable approach to your work. - Pride in your work and strong attention to detail. - Excellent systems and communication skills, with a can-do attitude. Why Join BGIS? ✔ Central Sydney CBD location with excellent transport links ✔ Opportunity to learn and grow in the facilities and building services sector ✔ AFR Best Places to Work 2024 & 2025 ✔ Winner of Inspiring Workplaces Award 2025 ✔ Be part of a global organisation known for innovation and excellence ✔ Endorsed by Work180 as an employer of choice for women ✔ Recognised by WORK180 as a Top 5 Employer for career development opportunities ✔ WGEA Compliance Certification ✔ Paid volunteer days, donation matching & inclusive community support Eligibility To be successful in the role, applicants must have full working rights in Australia. How to Apply If you are motivated, organised, and passionate about service excellence, we would love to hear from you. BGIS is an equal opportunity employer, and we strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ individuals, and people from culturally diverse backgrounds. Eligibility: Applicants must have full working rights in Australia. Apply now and be part of a workplace that values flexibility, teamwork, and customer service. Explore more opportunities at https://apac.bgis.com
