Job Description As an Assistant Practice Manager , you’ll play a vital role in supporting the smooth day-to-day operations of the practice. Working closely with the Practice Manager and supporting part of a Treatment Coordinator function, you’ll help ensure exceptional patient care, streamlined administrative processes, and a positive team environment. You’ll be a key point of contact for both patients and staff and may step into leadership responsibilities when the Practice Manager is away. Key Responsibilities Enhance Patient Experience : Deliver outstanding service across all interactions, streamline reception and check-in processes, and resolve patient concerns promptly and professionally. Support Daily Operations : Assist with scheduling, compliance, data management, and administrative duties to ensure smooth practice workflows. Treatment Coordination Support and Sales: Delivering outstanding care and education for new patients, ensuring a smooth consultation process and follow-up Team Development : Help onboard new staff, coordinate training, and foster a positive, high-performing team culture through coaching and mentoring. Financial & Growth Support : Monitor billing accuracy, patient collections, and insurance claims; contribute to achieving revenue targets and support marketing initiatives. Operational Excellence : Assist with stock control, WHS audits, accreditation, and ensure compliance with infection control and practice policies. Property & Equipment Management : Coordinate maintenance, repairs, and asset registers to keep the practice running efficiently.
