Position: Level 2 Support Engineer Location: Perth, SOR Salary: $75,000 - $90,000 Job Type: Permanent Position Overview: OUI Recruitment is seeking a Level 2 IT Support Engineer to join a growing Managed Security Service Provider (MSSP) based in Perth's southern suburbs. This is an excellent opportunity for someone looking to develop their career within a close-knit team of six, with genuine pathways into cyber security work. The company provides managed IT and security services to a client base that includes government and security-conscious organisations. You'll be joining a supportive, collaborative team that values professional development and promotes from within. If you've got solid IT generalist skills and an interest in cyber security, this role offers real opportunities to grow in that direction. This is a hands-on technical role where you'll be the go-to person for Office 365 administration whilst also providing broader Level 2 support across hardware, software, and networking. If you're looking for somewhere you can genuinely progress your career and work with good people, this one's worth a look. Perks: Competitive salary package ($75K-$90K super) Supportive team environment with experienced colleagues Genuine career progression opportunities into cyber security Exposure to security-focused work and methodologies Professional development and certification support Varied work across diverse client environments Stable, growing company with long-term outlook Roles and Responsibilities: Administer and maintain Microsoft 365 environments including Entra ID, Exchange Online, SharePoint, and Teams Provide Level 2 technical support across hardware, software, and networking systems Troubleshoot and resolve escalated technical issues in a timely manner Manage user accounts, permissions, and security policies within Microsoft 365 Perform on-site support visits to client locations as required Document technical procedures and maintain accurate records in ticketing systems Collaborate with the cyber security team on security-related tasks and projects Liaise with clients professionally to understand and resolve their technical requirements Participate in ongoing learning and development, particularly in cyber security Role Requirements: Minimum 2-3 years of experience in IT support or similar role Strong verbal and written English communication skills Excellent customer service skills and professional manner Current Australian driving licence Australian Permanent Residency or Citizenship (mandatory due to client requirements) Strong problem-solving abilities and methodical approach to troubleshooting Ability to work both independently and as part of a team Genuine interest in developing cyber security skills Technical Requirements: Strong expertise in Microsoft 365 administration (Entra ID, Exchange Online, SharePoint, Teams) Solid troubleshooting skills across hardware, software, and networking Windows 10/11 and Windows Server experience Active Directory and Group Policy management Basic networking knowledge (TCP/IP, DNS, DHCP) Remote support tools and ticketing systems Cyber security understanding or certifications (highly regarded) Relevant Microsoft certifications (desirable) We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered. We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age. Email: info@ouirecruitment.com Phone: (08) 6219 8033
