Position: IT Support Assistant Location: Perth, Western Australia Salary: $75,000 - $85,000 Super Job Type: Permanent Position Overview: OUI Recruitment is seeking an IT Support Assistant to join a well-established internal IT department for a company based in Perth. This is an excellent opportunity for someone looking to develop their career in a professional, collaborative environment whilst working with modern technologies and supporting critical business operations. You'll be working as part of a supportive ICT team that values knowledge-sharing, professional development, and delivering high-quality customer-focused services. Perks: Competitive salary package with superannuation Professional, well-resourced corporate environment Ongoing training and professional development opportunities Supportive team culture with clear escalation pathways Exposure to enterprise-scale IT infrastructure and cloud platforms Career progression opportunities within the ICT team Modern office environment with the latest tools and equipment Roles and Responsibilities: Handle frontline IT enquiries, logging incidents and requests with thorough documentation Set up and maintain end-user devices, including computers, mobile equipment, and accessories Contribute to hardware management processes and keep ICT inventory records current Support new employee technology setup, including device provisioning and system access Create and update ICT resources such as how-to guides, troubleshooting articles, and process documentation Deliver responsive, professional service with effective communication across the organisation Participate in technology initiatives including software rollouts, upgrades, and assist when needed with infrastructure projects Security awareness by assisting with multi-factor authentication, credential resets, and safe computing practices Diagnose and resolve technical problems using logical troubleshooting approaches Organise workload efficiently, communicate realistic timeframes, and know when to involve senior colleagues Role Requirements: 1-3 years of proven experience in IT Support or similar role Professional, customer service-focused with clear communication skills Strong knowledge of Windows desktop operating systems and Microsoft 365 applications Capable of following standard procedures for software installation, updates, and device setup Skilled in managing time, expectations, and escalating issues appropriately Strong attention to detail, particularly in documenting tickets, asset details, and procedures Ability to work both independently and collaboratively within an ICT team Reliable, punctual, and committed to delivering consistent support Commitment to continuous improvement Australian working rights required Technical Requirements: Windows 10/11 desktop operating systems Microsoft 365 applications and administration Understanding of IT infrastructure Microsoft 365 administration and user account management Active Directory Virtual servers and cloud platforms Basic networking concepts and security principles Identity management and access controls Ticketing systems (ServiceNow, ManageEngine) Desirable: Experience working with ITIL service management frameworks Cybersecurity awareness and identity governance Identity management frameworks Microsoft 365 Certified, CompTIA, ITIL Foundation or similar We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered. We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age. Email: info@ouirecruitment.com Number: (08) 6219 8033
