Job Description We are seeking a Melbourne based Senior Account Manager to lead one of our most strategic wholesale telecommunications accounts. This is a senior, high-impact role for a commercially astute relationship leader who thrives at the intersection of w holesale network services, complex service delivery, and executive stakeholder management. This role goes beyond traditional account management. You will be a trusted partner to senior customer executives and a credible internal leader, able to orchestrate outcomes across network, operations, product, finance, and external network partner teams. This Senior Account Manager is more than an account owner—they are a strategic driver and growth enabler, ensuring the organisation remains a trusted, commercially strong, and strategically aligned partner within a complex, regulated wholesale network. Key responsibilities: Own and grow a large, high-value strategic wholesale account, focusing on long-term partnership rather than transactional sales Develop and execute a multi-year account roadmap aligned to customer growth, margin, and customer experience strategies Lead executive governance forums and manage C-level stakeholder relationships Navigate wholesale pricing, volume economics, margin pressure, and complex contract structures Anticipate and manage risks arising from network change programs, capacity constraints, and regulatory shifts Lead complex escalations across provisioning, assurance, service classes, and network constraints Align sales, service delivery, product, finance, and operations through influence rather than authority
