Kogan.com is a pioneer of Australian eCommerce. Our vision is to leverage and build technology to deliver personalised, innovating and fast customer experiences and whilst doing so being pragmatic with our solutions, scalable with our architecture, strong with our quality and not being afraid to fail quickly. As a team, we are empowered to make change, share our opinions and build each others capability. Reporting to the Head of IT and Security, we are seeking a customer focused IT Systems Engineer to help us provide innovative Level 2 tech solutions that enable our teams to perform their roles effectively. Help us us deliver delightful customer experiences whilst proactively engaging with the business to uncover areas of improvement and automate processes! Why Kogan.com? Our culture is unlike anywhere else and regardless of where you are in your career journey, we empower you to do your best work and have a big impact. Check us out https://devblog.kogan.com/ & https://goodteams.app/teams/kogan.com . Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future. Your role has a lot of ownership, autonomy and little red tape. You’ll be empowered to achieve positive outcomes and your work will have a real impact. You’ll be at the forefront of the eCommerce industry and be part of a company that are the Pioneers of eCommerce in Australia. Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ. A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more! In this role you will: Handle level two and above service requests relating to infrastructure, systems and BAU Operations. Provide technical in-person, phone and email support to team members across a range of diverse technologies, including networking services and cloud services. Assist with the delivery of network infrastructure. Support Google Workspace, Microsoft 365, and Remote Desktop Services. Minor support for Linux systems. Attend to security incident responses and vulnerability management. Lead Microsoft Server, Azure, Active Directory Administration and management. Support networking and WAN/LAN administration and troubleshooting. Assist management in various tasks concerning performance operations, mobile device management and security. Mentor and coach junior team members on IT Support best practices. Ensure monthly patching and maintenance are reviewed and performed and all necessary vulnerabilities are rectified. Tools and systems revision, additions & internal/external rollouts. Consistently challenge the status quo and identify ways to improve service efficiencies. Resolve and restore technologies in critical situations. Consistently look for service improvements to better our environment and reduce support overhead, whilst improving the end user experience. To be successful in this role, you should have: Minimum 24 months in a Systems and Server support role. Great communication skills and customer service work experience across all levels. Experience with Firewall Technologies such as Fortinet, and Backup solutions (such as Microsoft Backup Centre). A good networking understanding and experience in HP Network Devices and products; and implementation/configuration of these core technologies. Experience with PABX and VOIP products (such as 3CX, AWS Connect), with Phone system knowledge for support and troubleshooting. Knowledge and hands-On experience with Active Directory, Microsoft Azure, Office and 365 Administration, Remote Desktop Services, Group Policy and virtualization. Proven experience in On-premises to Cloud system migration, configuration, and ongoing support for these products. Excellent Troubleshooting and problem-solving skills with an open mind to investigate and solution outcomes. Experience in Google Workspace and Microsoft Cloud Suite with knowledge in OneDrive, Sharepoint, Google Drive and End User Applications. Hardware / peripheral skills such as Printers, networking gear, wireless devices, laptops. Proven experience in adhering and ensuring security solutions best practice. Microsoft, Google or leading partner certification. Remote monitoring and maintenance. ITSM ticketing experience. Ability to work independently with minimal supervision. Tertiary Qualification in an IT field. Valid Australia Driver’s License. To find out more about how we work, our tech stack, processes and company culture, visit https://careers.kogan.com and https://devblog.kogan.com
