About the Department The Department provides a wide range of learning and development support and services. The Department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The Department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres. About the Division IMTD is responsible for supporting one of the largest technology networks in Victoria and leading the Department's technology, digital capability, business systems and digital transformation. This network consists of Schools, Corporate and Early Childhood Education (ECE) including a school user base of more than 1500 Government schools, 50,000 teachers and 650,000 students. IMTD provides innovation and leadership in the transformation and management of the Department's digital capability through the implementation of solutions on the Department's cloud environment (IaaS), enterprise cloud platforms (PaaS) and software (SaaS), using agile practices with a focus on user experience, security, and integration. The 10-Year Digital Horizon is a strategic plan to provide schools with more technology and digital services. School Digital Services consults with schools and internal groups including Schools and Regional Services (SRS) and School Education Programs and Support (SEPS) on strategic direction to form new initiatives as well as oversee program delivery and delivery of IT services for major initiatives. About the Role The Business Analyst performs business analysis across the Department's critical school administration systems, services and digital products including CASES21 Admin & Finance, Student Insight Digital Enrolment Suite, Student Insight LOOKOUT, Student Insight School Entrant Health Questionnaire, Edupay, and other business applications across the Division. Working collaboratively with service owners, schools, policy owners, and internal IT teams, the Business Analyst translates business needs into functional requirements and supports continuous improvement of school administration systems and processes. The Business Analyst will: Conduct business analysis and design activities including problem analysis, process flow modelling, requirements gathering, and translating business requirements into functional and technical specifications Engage with schools, policy owners, and business stakeholders to understand and document business needs, processes, and system requirements Analyse and map current state business processes, identify improvement opportunities, and support the design and implementation of enhanced processes Perform data analysis to support evidence-based decision-making and system improvements Collaborate with IT teams and service owners to ensure business requirements are effectively translated into technical solutions Maintain knowledge of school administration systems and business processes to provide informed recommendations and support system development and maintenance activities Attributes Strong analytical thinking to assess complex business processes and identify improvement opportunities Ability to apply theoretical knowledge and practical experience to solve problems within the school systems environment Capacity to perform technical data analysis and modelling to support decision-making Stakeholder Engagement and Communication Skills Analytical and Problem-Solving Capability Effective communication skills to explain concepts and policies to diverse audiences including schools, policy owners, and IT teams Ability to negotiate and influence stakeholders to gain co-operation and meet project timelines Strong consultation skills to conduct formal information sessions and collaborative processes with multiple stakeholder groups Technical and Professional Knowledge Understanding of integrated IT systems and business analysis methodologies Knowledge of relevant legislation, regulations, policies and processes specific to public service and education sectors. Proficiency in business analysis tools, documentation standards, and agile practices including user story development and backlog management Success Measures Timely delivery of high-quality business analysis outputs including requirements documentation, user stories and technical specifications Effective stakeholder engagement demonstrated through successful negotiation outcomes and project delivery within agreed timelines Quality and accuracy of process improvements and recommendations that contribute to enhanced system functionality and user experience Maintenance of well-organised product backlogs and business analysis resources that support consistent delivery across the Division Qualifications / Experience Minimum 3 years Business Analysis or related experience delivering analysis artefacts on within highly complex ICT projects Salesforce or other CRM experience Accreditation with Working with Children in Children's services Qualification in Business and Technical Analysis such as CBAP or similar. Demonstrated experience working in an Agile environment. * Strong working and practical knowledge of Student Information Systems (SIS) or similar How to apply To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) addressing the skills and attributes from the role statement and the capabilities from the position description. Further Information The Department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page Applicants requiring adjustments can contact the nominated contact person. Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au. For further information pertaining to the role, please contact Sophie Turner, Product Manager via email: Sophie.Turner2@education.vic.gov.au Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence. Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g. large print) due to any viewing difficulties or other accessibility requirements. Applications close 11:59pm on Thursday 22 January 2026
