Description Capability Specialist Permanent, full-time position Flexible, hybrid working environment Make a Real Difference in Moments That Matter At AustralianSuper , we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. Your New Role As our Capability Specialist , you’ll be at the heart of shaping how our Claims Teams and Contact Centres learn, grow, and deliver exceptional service. This is a role for someone who thrives on variety and collaboration—where every day brings new opportunities to design and deliver innovative learning experiences that truly make a difference. You’ll partner with passionate colleagues across Risk, Legal, Compliance, and subject matter experts, working together to identify skill gaps and create engaging programs that empower our teams to excel. You’ll have the freedom to experiment with the latest in instructional design, blending eLearning and face-to-face training to ensure every session is memorable and impactful. Your work will champion a culture of feedback, inclusion, and continuous improvement, supporting learning initiatives across different teams and time zones. If you’re driven by seeing the real-world impact of your work and want to help shape a culture where learning never stops, this is your chance to innovate, inspire, and grow with us. What You’ll Need Proven experience designing, delivering, and evaluating end-to-end learning and development programs for customer-facing operational teams A background in Financial Services or similarly complex, regulated environments Strong instructional design skills, with the ability to create engaging eLearning and face-to-face training using tools such as Articulate and PowerPoint Demonstrated ability to analyse skill and capability gaps, and develop targeted solutions that drive measurable improvement Well-developed communication and interpersonal skills, with a collaborative approach to working with stakeholders across Risk, Legal, Compliance, and subject matter experts A growth mindset, keen attention to detail, and a passion for continuous improvement Expertise in facilitating learning, providing constructive feedback, and fostering a culture of inclusion Proficiency in Office 365 applications Experience working with multiple stakeholders to achieve shared goals A solid understanding of adult learning principles, including the 70-20-10 model (formal, social, and experiential learning), and how to apply these to deliver impactful training Tertiary qualifications or Certificate IV in Training and Assessment (desirable) Life at AustralianSuper AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you. Please note that this role may require flexibility to support learning initiatives across different teams and time zones and may require occasional interstate travel. We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know. What’s Next If you’re ready to bring your energy, integrity, generosity of spirit and passion for excellent outcomes to a team that loves a challenge, apply now! Australian or New Zealand citizenship or Australian permanent residency status is required. AustralianSuper uses AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead. For information on how we handle your personal data, please refer to our Candidate Privacy Policy. https://www.australiansuper.com/careers/candidate-privacy-notice Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.
