Job Description We are currently seeking an experienced and motivated Cartage Coordinator to join our dynamic team. The Cartage Coordinator plays a key role in ensuring the timely, accurate and efficient delivery of all transport deliveries to our customers. This role requires strong communication skills to develop relationships with our carriers and customers, ensuring to deliver exceptional customer service. Key Responsibilities Answering emails or phone calls in a timely and professional manner Using in-house system (OneTrack) and other systems to complete job Handling a portfolio of clients and providing outstanding Customer Service Organise and follow all inbound/outbound shipments to ensure goods are promptly delivered Scheduling in line with Mondiale VGL Fleet requirements Monitor and follow up empty container status Ensuring all accounts are updated with correct contact and delivery details. Resolve issues and communicate any delays to the relevant departments/customers Handling and monitoring DAWR containers Maintain awareness of customs compliance updates Working with the team to ensure smooth processes Actively identifying opportunities to reduce transport costs and improve margins Ensuring a high standard of customer service is always provided
