Job Description What are we offering you? Training - commensurate with experience Rewards & Recognition Program Discounted health insurance with Medibank Novated Leasing options Lifestyle discounts with Woolworths, Coles, Avis, JB Hifi and 500 other retailers Access to our Employee Assistance Program Who will you be working with? Reporting to the Service Leader, the Technical Specialist will provide Wabtec Locomotive technical advice to Roy Hill maintenance staff for all owned locomotives on the Roy Hill rail network. This includes future implementation of zero emissions locomotives (battery locomotives) as the first in the world operation. Where is the position located? Dampier, WA. Roster? 7 on 7 off, FIFO or Residential What will your typical day look like? Work hand in hand with the customer for implementation of new Battery Electric Locomotive across all facets of operations, maintenance, and engineering; Coordinate implementation of field modifications and monitor effectiveness; Develop a deep understanding of the customer’s business to identify opportunities for account growth; Ensure timely resolution of customer issues and customer satisfaction; Interact with Wabtec teams regionally on issues, product development and training; Monitor Fleet performance and communicate trends to parts ordering and lead min max levels; Operate safely and under site isolation processes; Provide coaching and assistance to customer on product maintenance, troubleshooting and repair; Perform joint investigation of failed components with the customer for warranty administration; Partner with the customer to develop and have a smooth transition of BEL locomotive into operations; Achieve Wabtec internal training certification training within 18 months; Respond to Roy Hill requests for troubleshooting, failure support, field modification oversight, issue feedback and engineering support; Day-to-Day ERP Transactions to ensure timely material transactions; Report on performance criteria and customer monthly meeting including RX’s, trending and pareto CCD charts; Track product performance metrics and issue recommendations for continuous improvement; and Own technical fleet performance on site in regarding to product performance. What do we want to know about you? Grade A Electrical License or equivalent; Ability to effectively manage several projects simultaneously in a dynamic and face paced environment; Demonstrated ability to support and resolve problems with customer focus; Experience working within the Rail Industry preferably on Wabtec / GET locomotives; Strong customer service mindset; Strong oral and written communication skills; Strong interpersonal and leadership skills; Ability and willingness to travel internationally and domestically as required; A high level of dependability, a great attitude, and an ability to work well with a team towards achieving a common goal; Ability to work in the Pilbara region of Western Australia namely Port Hedland; and Effective problem-solving skills and ability. We are a 2025 Circle Back Initiative Employer, we commit to respond to every applicant.
