Job Description We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team. We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager. We are hiring for multiple positions across regional Australian locations outside of Sydney, Melbourne, and Brisbane. Night Manager Responsibilities Provide support, leadership and guidance to the Front Office overnight team Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks Provide passionate, knowledgeable and friendly service to external and internal guests at all times Completion of property specific night audit procedures Carry out floor checks, where possible Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features Check guests in and out of the Property accurately and in a timely manner Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times Answer all telephone calls within three rings in a professional manner according to brand standard Record guest comments for the information of the Head of Department Ensure accuracy and balancing of till and the department cash float Prepare and distribute daily reports Document all transactions and alterations to accounts Carry out transactions foreign currency accurately Collect payment of accounts and issue receipts accordingly Ensure all guest details are fully updated on PMS system to ensure Property information is correct Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service. Read all communication material at the commencement of each shift Ensure special requests are actioned appropriately and in a timely manner Maintain the cleanliness and the presentation of the front desk at all times Ensure effective communication between other departments and Management Assistant Manager Responsibilities Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact Ensure that all company and department policies and procedures are understood by all Team Members and that they demonstrate their understanding through the performance of their duties Ensure effective communication of new or updated information regarding policies, rates or general Property information Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift. Attend or prepare meetings as and when required by Senior Management The flexibility to work shifts including early mornings, evenings and weekends A person with proven leadership experience within a hotel environment Knowledge of Sihot PMS advantageous Someone with previous experience in a Front Office hospitality role Additional Information Assistant & Night Manager Annual Base Salary: $76,515 - $85,000 (gross) FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range -$76,515 - $85,000 (gross) (gross) based on experience and qualifications
