The Long Service Leave Authority (ACT Leave) is a Statutory Authority of the ACT Government responsible for the administration of portable long service leave benefit schemes for covered industries within the ACT. Our vision is to make portable long service leave universally understood and recognised as an important and accepted part of the employment landscape. Our activities are determined by the Long Service Leave (Portable Schemes) Act 2009 , and we are governed by a Board of Directors appointed under the legislation. ACT Leave is headed by the Chief Executive Officer and Registrar, supported by an Executive Team comprising the Deputy Registrar, Chief Operations Officer, and Chief Finance Officer. As the Operations Officer, you will be responsible for supporting team success. Under the direction of the Operation Team Managers, you will contribute to the work of the team and ensure every client receives the best possible customer service. This combined with your expertise in understanding and applying legislation will ensure excellent results. ACT Leave provides staff with flexible working arrangements and access to a range of roles and professional development and training opportunities tailored to their career goals and ambitions. Our values: Responsive, Reliable, Approachable, Transparent, and Informative, are at the core of our organisation. We display these values in everything we do, to deliver quality customer service outcomes, exhibit teamwork, be proactive and willing to continuously improve, be outcome focused, accountable for our actions and promote and maintain public confidence in our work. Notes: These are temporary positions available immediately for a period of 12 months with the possibility of permanency. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. More information about ACT Leave can be found on our website www.actleave.act.gov.au . How to apply: Applicants must submit a current curriculum vitae including details of two referees. Applicant must also submit a response no longer than two pages addressing the following three questions, referring to “Our ideal candidate” in the Position Description: As a frontline worker in the Operations Team, you may occasionally handle challenging or sensitive enquiries. Describe a time you had to resolve a problem for a frustrated or upset client? What was the situation, what steps did you take to resolve it, and what was the outcome? Is there anything you would do differently next time? The legislation around portable long service leave entitlements can be complex. Tell us about a time you had to explain a complicated policy or procedure to a client who had difficulty understanding it. How did you ensure they understood the information? This role often involves juggling multiple client enquiries, deadlines, and administrative tasks simultaneously. Describe a time when you had to prioritise and balance your workload? What tools or methods do you use to stay organised? Applications should be submitted via the Apply Now button below. Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act. LI-DNI Note These are temporary positions available immediately for a period of 12 months with the possibility of permanency.
