Front of House Administration Team Leader Sunshine Coast About the Role We're working with a growing insurance repairs and construction business seeking an experienced Front of House Administration Team Leader . This role sits at the centre of the operation, leading the admin team while remaining hands-on across day-to-day workflows. You'll be the first point of contact for clients and insurers, while also setting standards, supporting the team, and keeping systems running smoothly. Key Responsibilities Provide professional front-of-house support as the first point of contact for clients, insurers, and general enquiries Manage incoming phone calls, emails, and reception traffic with a strong customer focus Liaise with insurance companies, specialist contractors, and trades to support the progression of claims and ensure clear, timely communication Coordinate appointments, site bookings, and internal scheduling Maintain a welcoming, organised reception and office environment Support project and office administration tasks, ensuring documentation accuracy and system updates Lead and support the administration team, setting standards, allocating workload, and assisting with training where required Ensure workflows align with insurer requirements, KPIs, and internal processes Systems & Tools Prime Ecosystem ENData Salesforce Microsoft Office Skills & Experience Proven experience in front-of-house, administration, or team leadership within insurance repairs or construction Strong understanding of insurance claims workflows Confident communicator with the ability to deal with clients, insurers, and trades High attention to detail and strong organisational skills Ability to manage competing priorities in a fast-paced environment What's On Offer Competitive salary and benefits Brand new office environment Opportunity to step into a genuine leadership role Join a business that values people, structure, and long-term growth For a confidential discussion or to apply, contact: Robert Price - Principal Consultant, S&you Australia robert.price@sandyou.com.au 0481 566 930
