Part-time - flexible hours $35-$40 an hour plus super plus potential bonuses Work from home Polished Off is based in Perth and services the entire Perth metro and WA region. We offer the best quality polished concrete, grind and seal and epoxy products to deliver the perfect look that our customers have always dreamed of. And right now we're looking to hire an exceptional individual who is an absolute wizard at all things behind-the-scenes supporting sales. Who are you? Ideally, you're somebody with at least two years experience in sales support or high volume over-the-phone customer service - maybe you have some exposure to the concrete polishing world - Building and Construction, Trade or Retail. More than likely, people describe you as: Self-confident and intelligent You've got commercial 'smarts' A doer - with vast resources of energy and a switched-on problem solver Diplomatically assertive Sociable but you get on with the job too - responsible to see a task through to completion You love policies, procedures and processes Glass-half-full - but not blindly optimistic A confident decision-maker Comfortable holding people accountable A natural leader who takes the initiative Having a balanced view of the world, calling on facts while also using your intuition Willing to learn and ask questions If yes and you also have the personal confidence to handle the occasional Type-A personality, we should speak! The gig Starting off on a part-time basis, your day-to-day will see you responding to incoming enquires and dealing with job related queries in the residential and commercial concrete polishing industry. You will be providing price indications based on the pricing matrix, making extensive notes about conversations, and handing over to the quoting team. Your KPIs are: Initial Enquiry Response Time Follow-Up Response Time Communication Quality Lead Qualification Accuracy Opportunity Handover Timeframe CRM Record Keeping Accuracy Pricing Matrix Accuracy Quote Tracking Accuracy Handover Completeness to Quoting Team Internal Response Time Collaboration & query escalation Why would you? This is a WFH role, where you'll be given full autonomy after your training period. You'll be part of a dynamic business that values you. You'll have flexibility in your hours and you'll be having conversations with all varieties of people. Hourly rate is $35-$40 Super and there's potential for performance bonuses. You'll also be exposed to professional training and development. Interested? Click on Apply Now, build a profile (I don't need a resume or cover letter) complete a 10-minute assessment which will help me get some insights into your natural fit for the role and I'll be in touch! Every application will be acknowledged and every person will be advised the outcome of their application. Polished Off is an equal opportunity employer. I encourage any person who has suitable experience to apply. Please note: We are using the BeenSortd service to manage applications. It's not a recruitment agency. It's a clever Australian technology platform that does the recruitment heavy lifting for small business owners. Please feel comfortable though, that all decisions on progressing your application will be made by a human, not AI.
