Who is Plenti? Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets. We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia’s best lender. Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $2.5 billion. About the Role: Are you passionate about helping customers and keeping processes running smoothly? At Plenti, our Rebate Team plays a vital role in supporting solar and battery loan and rebate applications. In this position, you’ll deliver outstanding customer service, verify important documentation, and ensure compliance—all while making a real difference in our customers’ experience. Key Responsibilities: • Be the first point of contact for customer inquiries via phone, chat, and email, providing prompt, professional support • Act as an escalation point for internal and external stakeholders to resolve verification tasks efficiently • Review and verify applicant documentation, including customer identification, in line with AML/CTF, KYC, and internal policies • Identify and report discrepancies or anomalies during verification reviews • Communicate effectively with installer partners and internal teams to resolve issues • Accurately enter and validate customer and application data • Verify supporting documents, including payment details, equipment specifications, and installation information • Process rebate settlement applications, ensuring all documents are complete and eligibility criteria are met • Perform identity verification for renewable loan applications • Manage installer accreditation, verification, and suspension processes • Meet daily activity KPIs and adhere to team SLA requirements About You: • Experience in customer service, contact centres, or financial services is preferred • Strong customer-focused mindset with excellent problem-solving skills • Able to work efficiently in a fast-paced environment • Experience with AML/CTF and KYC obligations is highly regarded What will make you successful? • Strong problem-solving and critical-thinking skills • Excellent verbal and written communication • High attention to detail • Strong analytical and data-entry capabilities • Effective organisational and time-management skills Applicants must be comfortable working on a roster system, covering 7.6-hour shifts between 8:30 AM and 7:00 PM. What's life like at Plenti? Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good. In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues. Plenti is committed to a diverse and inclusive workforce. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
