This is a Senior Support and Engagement Officer - Education Systems Management role with Queensland Department of Education based in Brisbane, QLD, AU Queensland Department of Education Role Seniority - senior More about the Senior Support and Engagement Officer - Education Systems Management role at Queensland Department of Education Education Systems Management teams provide customer support for a range of enterprise applications used by Queensland state schools. The Senior Support and Engagement Officer assists the Manager and team to provide high-level support for enterprise applications, including OneSchool, OneSchool Finance, QParents, and QTeachers, as well as future enterprise applications. This opportunity is available as two positions: one permanent and one temporary. About The Department Of Education Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us . About The Role Based in the Brisbane CBD, the Senior Support and Engagement Officer will report to the Manager, Customer Engagement, Information and Technologies Branch, Digital Innovation Division. This role involves supporting enterprise applications used by Queensland state schools, including OneSchool, OneSchool Finance, QParents, and QTeachers, while contributing to future application development. The position offers one permanent and one temporary opportunity. Responsibilities Include Provide high-level subject matter expertise, accuracy, and research skills to support issues raised by all internal and external stakeholders related to the use of current and future enterprise applications supported by Education Systems Management, such as OneSchool, OneSchool Finance, QParents, and QTeachers. Lead and coordinate support activities and monitor customer queries to ensure identification of issues and timely delivery of accurate advice to customers. Employ high-level analytical skills, excellent attention to detail, and well-developed communication and leadership skills to ensure quality products (documentation/resources) and outcomes. Promote a culture of continuous improvement and capability building throughout the team. Encourage an environment in which high-quality services are delivered by continually seeking improvements with processes and procedures and leading by example. This role would suit a proactive and detail-oriented professional with strong communication and analytical skills, who thrives in a collaborative and dynamic environment. About You The following traits would be beneficial: Strong application support experience using the OneSchool Finance and Agresso SmartClient (backend system) applications (particularly for the temporary role). Strong communication skills with the ability to engage effectively with diverse stakeholders. Demonstrated initiative, excellent time management, and leadership skills. Ability to embrace change and ambiguity and respond flexibly to changing expectations, priorities, and requirements. Superior written and verbal communication skills, with the ability to communicate in a clear, succinct, and positive manner, adjusting the message to resonate with different stakeholders. Why Join Us Join a large, supportive team dedicated to delivering excellence in customer service and application support for Queensland state schools. Enjoy the benefits of 12.5% superannuation, flexible work arrangements, and the opportunity to contribute to meaningful projects that impact education across the state. Interested? To Apply: Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history) Attach a maximum 2-page response outlining your skills and abilities relevant to the Your Role section in the Role Description. You can use the information in this job advertisement, particularly the 'Responsibilities' and 'About You' sections, as a guide. We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department. Applications from recruitment agencies will not be accepted. Occupational group Education & Training Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Queensland Department of Education team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing high-level expertise Leading support activities Promoting continuous improvement Key Strengths Application support experience ️ Communication skills Analytical skills Leadership skills Flexibility ✍️ Written communication A Final Note: This is a role with Queensland Department of Education not with Hatch.
