Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5B in annual revenue, 8000 employees worldwide, and publicly traded on the Tokyo Stock Exchange. Nikkiso Cryogenic Services (NCS) is an industry leader in the provision of services to the industrial gas and air separation industries, enhanced oil recovery operations, marine, clean energy, and alternative fuels markets. Boasting a vast portfolio of innovative solutions, cutting-edge technology, and expert services, the company stands tall as a go-to service provider for a wide range of clients. The company has carved a niche for itself in the market with its consistent delivery of top-tier services that are tailored to meet the specific needs of each industry. Our products have been instrumental in enabling customers to realize safer, greener, and more sustainable operations. From liquefied natural gas (LNG) systems to industrial gas equipment, every product is designed and manufactured with the utmost consideration for safety and environmental sustainability. Nikkiso Cryogenic Services is not just a leading service provider to a range of industries, but also a champion of safer, greener operations. Its products and services are designed to meet the dual objectives of operational efficiency and sustainability, helping clients achieve their goals while minimizing environmental impact. The Service Co-ordinator is responsible for organising and supporting all service activities, including both field service and in-house workshop jobs. Working closely with field technicians, workshop technicians and the Service Business Line Manager, this role schedules work, prepares job documentation, and helps ensure the smooth execution and closing of service jobs. The Service Co-ordinator supports a high level of customer satisfaction through clear communication, accurate planning and timely follow-up, while contributing to efficient use of resources and profitable service delivery. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Team support and co-ordination Support the Service Business Line Manager in co-ordinating the day-to-day activities of field and workshop technicians. Take information from the sales team and convert it into clear work orders / job packs for technicians. Ensure all job documentation, service reports and stock transfers are completed accurately and submitted on time for invoicing. Source components and parts required for jobs, working with suppliers and internal stakeholders as needed. Maintain accurate records of training, competencies and certifications, and co-ordinate bookings for required training. Encourage open communication and teamwork by sharing relevant job information, updates and customer requirements with the service team in a timely manner. Operational Management Track individual and team workloads to ensure jobs are allocated efficiently and urgent work is prioritised appropriately. Schedule and optimise technicians’ time, travel and job sequences to maximise utilisation and minimise downtime. Monitor the status and progress of service projects, ensuring timely completion and accurate documentation of all service activities. Safety and compliance : Champion safety as a top priority by supporting compliance with all safety policies and procedures. Ensure technicians have the correct qualifications and training for allocated tasks. Prepare and provide Safe Work Method Statements (SWMS) and job packs to technicians as required. Process Improvement Apply lean principles to day-to-day tasks and identify opportunities to simplify and improve processes. Develop and maintain standard processes for accurate completion and submission of field documentation, including service records, inspection reports and job documentation. Identify areas for improvement within service operations, including processes, procedures, tools and systems. Regularly review and analyse service metrics, generate clear reports, and discuss findings and actions with the Service Business Line Manager. Customer focus: Strong customer service mindset with a genuine interest in helping customers and supporting the technicians who serve them. Listens carefully, follows up promptly and aims to resolve issues efficiently. Organisation and time management: Able to juggle multiple jobs, calls and emails at once while keeping track of priorities, deadlines and technician availability. Plans ahead and keeps work flowing smoothly. Communication skills: Clear and professional verbal and written communication. Comfortable speaking with customers, technicians, sales and management, and able to relay information accurately between parties. Teamwork and collaboration: Works closely with field and workshop technicians, sales and management. Builds positive working relationships, supports others and contributes to a cooperative, low-drama team environment. Problem-solving: Able to think on their feet when plans change, jobs run late or issues arise on site. Uses available information, asks the right questions and helps find practical solutions. Technical aptitude: Trade background or strong interest in mechanical / electrical / industrial equipment. Able to understand basic technical information about pumps, parts and service scopes to build accurate job packs. Attention to detail : Careful with documentation, part numbers, service reports and data entry. Spots inconsistencies or missing information and follows up to correct them before jobs are closed or invoiced. Computer literacy: Comfortable using email, Excel and business systems (e.g. ERP, service or CRM software). Able to learn new systems, enter data accurately and run basic reports. Accountability and reliability: Takes ownership of their tasks, follows through on commitments and keeps others updated. Shows initiative and asks for help when needed rather than letting issues drift. Adaptability: Able to adjust plans when priorities shift, urgent breakdowns come in or customer requirements change, while maintaining a calm and professional approach. Work Environment Work in both Company office and customer centre environments as well as customer sites as needed. Education/Experience Trade qualification in a mechanical, electrical or related discipline preferred (e.g. fitter, mechanic, electrician), or equivalent relevant experience. Ideally 3–5 years’ experience in a service, maintenance or industrial environment (field or workshop). Previous exposure to cryogenic, rotating equipment, pumps or similar industrial machinery is highly regarded. Experience in planning, scheduling or co-ordinating work (even informally as a leading hand or go-to person) is an advantage. Comfortable using computers, email and basic business software (e.g. Excel, ERP, service or CRM systems), with a willingness to learn company-specific systems. Physical Demands Stand, walk, sit, talk, hear, type, and write. Reach with hands and arms, bend, stand on a stool or climb, and use fingers and hands to feel objects, tools, or controls. Use standard office equipment such as computers, smart phones, printers, photocopiers, etc. Lift files and open desk drawers and filing cabinets. Regional travel for customer meetings, employee training, and other business related activities. Safety Complete safety training requirements. Participate in other training as directed by the company or manager. Wear Nikkiso approved PPE as needed. Ensure all safety requirements and PPE requirements are enforced with staff. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
