About the role DroneShield is seeking a Technical Operations Engineer to lead the building and enhancement of DroneShield’s DroneSentry-C2 Systems, increasing reliability of automation and observability across the product suite. This is a hands-on operational engineering role working across production devices, on-prem systems, and cloud-connected services, with a strong focus on automation, troubleshooting, configuration management, and secure, repeatable operational processes. You will be part of the TechOps team with a main focus on supporting DroneSentry-C2 production provisioning, deployments, while contributing to a broad range of Linux-based systems and interconnected operational workflows used across the organisation. Responsibilities, Duties and Expectations Improve, build and maintain automation across supported systems, including developing and operating image-based update functionality for fielded devices. Provide Level 2 technical support for C2 software and services escalated by Level 1 Field Services Engineers Perform software updates and patches to ensure systems are secure and running efficiently Provide support and maintenance to address security vulnerabilities, and optimise system performance Collaborate with cross-functional teams to resolve issues and implement long-term solutions to recurring problems Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues Contribute to the creation and maintenance of knowledge base articles and support documentation Participate in the development and refinement of TechOps procedures and practices Ability to work independently and as part of a small team, managing multiple tasks and priorities Qualifications, Experience and Skills BS degree in Computer Science, Information Technology or similar technical field of study or equivalent practical experience. Experience leading a technical team of engineers is highly desirable 3 years of experience in a technical role with a focus on Linux environments Proven ability to manage Linux servers remotely, including software updates and configuration changes. Experience with Bash and one or more Configuration Management tools (Ansible, Salt-Stack, Puppet, Chef) Knowledge of the following would also be desirable: Networking protocols and concepts Monitoring tools Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.
