Job Context Simpro is scaling rapidly, and we’re doubling the size of our Customer Success organisation in 2026. With strong global growth and an expanding product suite, we’re looking for Account Managers with sharp commercial instincts - someone who can build strong relationships, close opportunities within an exciting portfolio of clients, and grow their career in a high-performing SaaS environment. This is a true Account Management role, you'll own renewals, drive product adoption, and maintain strong relationships across a portfolio of 100 SMB and Mid-Market accounts. You’ll combine consultative customer engagement with the hunger and confidence to expand accounts and make an impact. What You’ll Do Own renewals and reduce churn Manage end-to-end renewal processes for your book of accounts with accuracy and consistency Run proactive outreach and usage reviews to identify at-risk customers before they churn Maintain clean renewal forecasts and keep your pipeline up to date Drive product adoption and customer health Conduct regular check-ins and usage reviews to ensure customers are using what they've paid for Help customers improve their workflows through straightforward guidance and best practices Handle escalations calmly and work cross-functionally to resolve customer issues Maintain structure and discipline Follow established playbooks, cadences, and process workflows Keep accurate records, manage administrative tasks, and maintain excellent hygiene across your accounts Identify small growth opportunities (additional users, modules, training) across your portfolio Communicate clearly with operational customers Work with time-poor, trades-oriented customers who value simple, direct communication Translate product features into practical, easy-to-understand benefits Build trust through consistency, follow-through, and genuine care for customer outcomes What You’ll Bring Proven experience in Account Management, Customer Success, or Renewals role within SaaS. Demonstrated ownership of renewals and churn reduction across 100 accounts Experience working with SMB or Mid-Market customers in operational industries Confidence identifying customer needs and translating them into clear recommendations. Strong process discipline—you follow playbooks and maintain structured workflows A driven, outcomes-focused attitude and the ability to thrive in a fast-growing environment. What We Can Offer You Novated leasing via salary packaging Employee Assistance Program (24/7 confidential support on relationships, bereavement, finances) Generous Parental Leave Program Paid Volunteer Leave Days Public Holiday Exchange Scheme Enjoy up to 4 weeks a year of flexible 'Work from Anywhere'! Talent Referral Program – get rewarded for referring a friend to join our team! Casual dress and relaxed office environment Fun team camaraderie and events Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines Service Recognition awards Click here to find out more about working at Simpro Group! Our Core Values While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us: We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. Visit simprogroup.com/au/company/careers to learn more about us and our values. If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume. We would like to take this opportunity to thank all candidates for their application. *Please note, no agencies will be accepted in the recruitment of this role.
