About ATSICHS Brisbane ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way - supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families. ATSICHS Brisbane is committed to promoting the wellbeing, protection and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respected, and empowered. ATSICHS Brisbane is a member of the Institute for Urban Indigenous Health (IUIH). See more at our website - www.atsichsbrisbane.org.au Job Description About The Role As a key member of the ATSICHS Brisbane team, The Operations Manager, Nyanya Munjindei is a senior role within the Community Services Division, reporting to the General Manager of Community Services. The position will lead the branch ongoing implementation, improvements, and expansion of the Delegated Authority (Nyanya Munjindei) services across Brisbane and Logan. The role also leads reform and implementation of new enhancements in service delivery that aim to improve the safety of children and connection to families. Duties Develop strategies and implement projects to ensure the teams understand ATSICHS DA priorities and program objectives with clearly defined goals. Lead the operational alignment between program objectives and role clarity of staff, ensuring each team member knows their responsibilities and how they contribute to outcomes. Lead the audit and scoring of case management quality across teams. Identify changing trends within teams. Develop strategies to improve quality impact with clients. Lead the development of risk frameworks, including the development and review of associated policies and procedures for managing compliance and risk, particularly in staff decision making and responsive care. In conjunction with Operations Manager for Team Culture and Change Management, lead the development of a change management plan to improve team safety regarding transparent team and individual staff performance, ensuring all data communicated remains focused on our mission of improving client wellbeing and impact. Steward the normalisation of data across the branch. Provide one-to-one targeted coaching to Managers/Team Leaders in developing their change management, team culture improvements, and leadership capabilities. Ensure all coaching is documented and facilitated through the ATSICHS Collective Coaching App, outlining specific goals, monitor actions, and provide progress updates on their development. Deliver all coaching through an in-field coaching and mentoring approach that works side-by-side with Managers/staff in developing their capabilities, not a list of actions they must complete. All coaching utilises a ‘see’, ‘show’, ‘do’, ‘review’ approach. Lead the implementation and consistent branch uptake of client feedback and brief wellbeing measurement tools (Session Rating Scale and Outcome Rating Scale) to be utilised by staff upon every face-to-face interaction. Disseminate staff uptake and scoring data, building a practice culture of responsive client improvement. Complete the full cycle of monthly managerial requirements with all direct reports in the Mobnet system, including (1) Two-way Feedback Survey, (2) Practice Supervision, and (3) Performance & Coaching. Culture Enjoy working in an organisation that makes a difference in the community. Join our friendly and supportive Nyanya Munjindei (Delegated Authority) Branch that will help you grow personally and professionally. Benefits Base salary of $ 146,688 per annum (based on qualifications and experience). 12% Super access to salary packaging (Increases your take home pay). Permanent Full-time position. Work for a leading Aboriginal and Torres Strait Islander, community-controlled organisation. COVID-19 Requirement Immunisation history showing you have received two doses of a Covid -19 vaccine is encouraged. Desired Skills and Experience Required Degree Qualification Moderate Experience: Bachelor's degree in a relevant social services field with at least 4 years case management experience in family support, child protection, youth support, housing or related field. OR Diploma High Experience: Diploma in relevant Community/Services field with at least 6 years in a case management role in family support, child protection, youth support, housing or related field. AND Data: Demonstrated ability to manage, analyse, and interpret large data sets. Knowledge of database structures and management, along with sound data visualization experience. Project Management: Demonstrated ability to develop and manage large scale projects utilsing a project management framework. Experience in leading change management initiatives. Legislative Knowledge and Command: Ability to critique and problem solve related legislative gray zones, while managing organisational and child harm risks. Demonstrated ability to integrate knowledge across different business units, ensuring the fair treatment and voices of family’s are promoted, while managing child harm risks. Managerial: Demonstrated knowledge and experience in large team management, including directing staff workflow and client quality, leading and integrating corporate business functions across team and negotiating cross-branch trade-offs and conflict management to achieve success. Forward plan operational constraints, team culture, and forecasting 24-month operational change priorities. Communicating and Influencing Teams and External Stakeholders: Ability to support staff in applying sound social service and child protection practice reasonings to influence stakeholders (Child Safety, Schools, Hospitals etc.). Inspire and lead a strong team working culture and sustain behaviour change by influencing others. Whole-of-system Internal Integration: Demonstrated ability to connect numerous internal ATSICHS programs and services to activate wrap-around care for families, trading-off and negotiating resources across the organisation and between other teams to achieve client impact. Problem Solving: Demonstrated creative thinking to overcome operational challenges and barriers to program success and maximise client impact in medium-long term. Problem solve general operational policies with autonomous decision making to enact client impact, adhering to client risk, safety, and quality standards. Additional Requirements National Police Certificate. Working with Children's Card (Blue Card) or be eligible to apply. Valid Driver’s Licence. Evidence of Work Rights. Travel to work in the community on a regular basis. How to apply If this sounds like you, please submit your application by following the links on the recruitment page. Applications will be assessed with interviews being conducted as they are received so do not delay in applying. Only successful applicants will be contacted.
