This is a Customer Banking Specialist Relief - Brisbane South West Area role with Commonwealth Bank based in Brisbane, QLD, AU Commonwealth Bank Role Seniority - junior More about the Customer Banking Specialist Relief - Brisbane South West Area role at Commonwealth Bank Customer Banking Specialist Relief - Brisbane South West Area Multiple opportunities available Permanent part time 25 hours per week Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us. See yourself in our team As a Customer Banking Specialist Relief in our team, you will: Deliver a seamless experience by responding to customers’ transactional banking needs. Process a range of transactions, including deposits, withdrawals, transfers, bank cheques and CommFX. Conduct financial health checks to understand customers’ needs and identify opportunities for tailored products and services. Assist with cash handling and ATM procedures. Educate customers on in-branch technology and digital banking solutions, demonstrating how these tools can simplify their banking. Follow the Bank’s processes and procedures, ensuring accurate reconciliation of transactions, reviewing financial positions and upholding our strong risk culture. Engage in meaningful conversations to support customers’ broader banking needs, including Home Loans, Business Banking and Financial Advice. Handle enquiries, maintain accounts and process applications for credit products. Problem-solve effectively, providing solutions while championing compliance and risk management practices Please note: We have multiple opportunities available. These roles are permanent part time roles, with various rosters. Successful applicants will support branches throughout the entire Brisbane South West area. These branches include - Cannon Hill, Capalaba, Carindale, Cleveland, Coorparoo, Forest Lake, Goodna, Inala, Ipswich, Moorooka, Mount Gravatt Plaza, Mount Ommaney, Springfield, Springwood, Sunnybank, Sunnybank Hills, Westfield Mount Gravatt, & Wynnum. Travel between branches will be required for this role. We’re interested in hearing from people who have: A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position A genuine interest in improving the financial wellbeing and lives of our customers The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members in order to better serve their needs Excellent communication skills & willingness to contribute to a collaborative culture Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions With us, you’ll help customers make the right financial decisions and achieve their dreams. If this role sounds like the perfect fit then we’d love to hear from you. Apply today! ‘Aboriginal &/or Torres Strait Islander people encouraged to apply If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 05/01/2026 Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Commonwealth Bank team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ✨ Delivering seamless experiences Processing transactions Conducting financial health checks Key Strengths Customer service ️ Communication skills Problem-solving Financial knowledge Teamwork Adaptability Why Commonwealth Bank is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Commonwealth Bank not with Hatch.
