Drive strategic reform and scheme performance in a complex regulatory environment. Public Service Senior Executive Band 1 opportunity based in Sydney or Gosford (flexible working arrangements available). Influence culture and lead a high-performing team Due to the Christmas shutdown period, the Exec Talent Team will be unavailable to respond to queries from 25 December 2025 to 9 January 2026. Additionally, system upgrades will occur during this time, and applications cannot be submitted for this role between 24 and 25 December 2025. If you experience technical difficulties during this period, please email dcs_executiverecruitment@customerservice.nsw.gov.au, and we will endeavour to respond upon return. The Opportunity The State Insurance Regulatory Authority (SIRA) plays a critical role in safeguarding the people of NSW through the regulation of 3 schemes in NSW - workers compensation, compulsory third party (CTP), and home building compensation . These schemes provide an essential social safety net, protecting over 10 million people to make sure NSW insurance schemes protect the people who need them, now and in the future. As Director Scheme Design and Performance, you will lead the design, performance, and stewardship of the NSW Workers Compensation scheme and health-related policy across SIRA’s personal injury schemes. This is a unique opportunity to influence culture, drive reform, and deliver measurable outcomes that improve scheme sustainability and customer experience. You’ll work at the heart of a dynamic regulatory environment, navigating complexity and collaborating across government, industry, and internal teams to ensure schemes remain fit for purpose and uphold public trust. Key Focus Areas Strategic Leadership: Shape scheme design and performance frameworks aligned to SIRA’s regulatory objectives and broader government priorities. Reform Delivery: Lead significant policy and reform initiatives, ensuring timely and effective implementation. Performance Oversight: Monitor and report on scheme-level KPIs and insights to inform evidence-based decision-making. Stakeholder Engagement: Build strong relationships across government, industry, and internal teams to drive collaboration and shared outcomes. Culture and Capability: Inspire and lead a diverse team, fostering a culture of responsiveness, accountability, and continuous improvement. The Leader We’re Seeking You are an accomplished senior leader with a proven ability to deliver in complex, regulated environments. Your background includes: Driving reform and navigating political and regulatory complexity. Expertise is public policy, regulatory frameworks and scheme design. Building collaboration across diverse stakeholders and pulling teams together to deliver results. Leading through ambiguity and managing multiple moving pieces with confidence. Strong political nous and ability to influence at senior levels. Commitment to public service values and ethical leadership. Personal Qualities: Highly responsive and delivery-focused. Strategic thinker with exceptional execution skills. Resilient and adaptable, and comfortable leading through complexity and change Authentic leader who inspires trust and engagement. Customer focus, stewarding change and reform to deliver outcomes for people with an injury. Ready to Shape the Future? If you’re energised by the challenge of leading reform and driving performance in a high-impact regulatory environment, we want to hear from you. To Apply: Submit a combined document containing your CV and cover letter. In your cover letter, demonstrate how your leadership experience and reform delivery capabilities align with SIRA’s strategic priorities. Click Here to access the Role Description . For enquiries relating to recruitment please contact Caitlin Birrell via caitlin.birrell@customerservice.nsw.gov.au. Closing Date: Tuesday 13 January 2026 at 9:59am Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact caitlin.birrell@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
