This is a Customer Service Assistant role with M.J. Bale based in Sydney, NSW, AU M.J. Bale Role Seniority - junior More about the Customer Service Assistant role at M.J. Bale Posted: 29/12/2025 Closing Date: 29/01/2026 Job Type: Casual Location: NSW - Sydney Southern Suburbs Job Category: Retail & Consumer Products / Retail & Consumer Products M.J. Bale is Australia’s foremost gentlemen’s clothier, manufacturing garments of integrity for men of character. We have been built on the pillars of authenticity, integrity, provenance and character and embed this into everything we do from our people through to the products we create, that our customers love. Job Description The Customer Service Assistant at M.J. Bale plays a crucial role in ensuring an exceptional customer experience. Key responsibilities for this position include: Assisting customers in a professional and friendly manner, both in person and over the phone Processing customer orders, exchanges, and returns with accuracy and efficiency Providing product information, styling advice, and assistance with garment fittings Resolving customer complaints and concerns to ensure satisfaction Maintaining a clean and organized store environment to enhance the overall customer experience Collaborating with the sales team to meet and exceed sales targets Utilizing the company's systems to efficiently manage inventory and fulfill customer requests The ideal candidate will have strong communication skills, a passion for delivering outstanding service, and the ability to work effectively in a fast-paced retail environment. Required Skills Desired Skills and Experience Excellent communication and interpersonal skills Strong customer service orientation Ability to work effectively in a team environment Problem-solving and conflict resolution abilities Proficiency in using customer service software and systems Attention to detail and accuracy in handling customer inquiries Required Experiences Prior experience in a customer service role, preferably in the retail industry Demonstrated success in meeting or exceeding customer satisfaction targets Experience with processing transactions and managing customer orders Familiarity with garment care instructions and product knowledge (specifically menswear) Working knowledge of inventory management and stock control procedures Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the M.J. Bale team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Assisting customers in a professional and friendly manner Processing customer orders, exchanges, and returns Maintaining a clean and organized store environment Key Strengths ️ Excellent communication and interpersonal skills Strong customer service orientation Ability to work effectively in a team environment ️ Problem-solving and conflict resolution abilities Proficiency in using customer service software and systems Attention to detail and accuracy in handling customer inquiries A Final Note: This is a role with M.J. Bale not with Hatch.
