This is a Customer Care Consultant Trade Strore - Malaga, WA role with Blackwoods based in WA, AU Blackwoods Role Seniority - junior More about the Customer Care Consultant Trade Strore - Malaga, WA role at Blackwoods YOUR OPPORTUNITY We’re on the lookout for a full-time Customer Care Consultant to join our dynamic team in Malaga. If you’re passionate about delivering exceptional service and building strong customer relationships, this role is for you! As a key member of our Customer Care Excellence Team, you’ll play an important part in supporting our growing customer base. No two days will be the same! While you’ll assist customers face-to-face in our trade store, most of your time will be spent managing quotes, responding to queries via email, and handling phone calls. This is an exciting chance to kick-start a long-term career with a Wesfarmers business and grow with a company that invests in your future. What You'll Do Manage customer orders and deliver an outstanding end-to-end experience. Communicate with customers via phone, email, and occasionally in person at our trade store. Respond to requests, source parts, and follow up on backorder ETAs. Share product information (don’t worry—we’ll provide full training and support!). What You'll Bring Previous customer service experience in a trade store or retail environment (desirable). Strong customer service skills with a customer-first mindset. Confidence using computers and Microsoft Office Suite. Excellent written and verbal communication skills. Self-motivation, problem-solving ability, and great time management. A commitment to safety and promoting safe practices in the branch. What's In It For You Permanent salary and incentives Team member discount card to use at Kmart, Bunnings, Target & Officeworks Continuous career development to gain new skills and knowledge Monday to Friday schedule — enjoy your weekends! A successful Refer-A-Friend program, earning up to $2,000 for each referral! Ability to purchase up to 4 weeks additional annual leave Team events, celebrations, award recognition and prizes Additional Wesfarmers discounts from over 400 corporate retail partners Flexible working, with access to our ‘All Can Flex’ program Generous paid parental leave & more! A career with Blackwoods will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections. NEXT STEPS If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them. As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing). Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI community and people with disabilities. OUR STORY Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team. With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join Team Blackwoods, and let’s help more people build a better Australia. We are part of the Wesfarmers business which means you will have the opportunity to create career connections across one of Australia's most iconic organisations. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Blackwoods team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Managing customer orders Communicating with customers Responding to requests Key Strengths Customer service experience ️ Communication skills Computer proficiency Problem-solving ability ⏰ Time management Commitment to safety Why Blackwoods is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Blackwoods not with Hatch.
