This is a IT Operations Team Lead role with Compare the Market Australia based in Brisbane, QLD, AU Compare the Market Australia Role Seniority - mid level More about the IT Operations Team Lead role at Compare the Market Australia Brief Description Who We Are iSelect and Compare the Market are trusted, well-known brands dedicated to helping millions of Australians compare and buy personal finance and household products such as insurance, energy, and loans. Together, we provide a seamless, customer-focused experience that makes it easier for Australians to find the right products to suit their needs. What You’ll Be Doing Lead & Mentor Team – Manage Level 1 Service Desk Engineers, foster collaboration, and act as primary escalation point for complex issues. Service Desk Operations– Monitor ticket queues, prioritise workloads, and ensure timely resolution aligned with SLAs. Process & Documentation – Maintain procedures, knowledge base, and reporting dashboards to support consistent operations and self-service. Platform Optimisation – Administer HALO platform, implement automated workflows, and leverage analytics for continuous improvement. Innovation & Automation – Explore AIOps and automation to enhance customer experience and reduce resolution times. Asset & Device Management – Oversee provisioning, lifecycle management, and compliance with security standards across corporate devices. Financial & Procurement Control – Manage IT budgets, procurement, invoicing, and support financial reporting for service desk operations. Technical Leadership – Provide hands-on support for Microsoft 365, Azure Entra ID, Active Directory, conferencing platforms, and remote tools What’s In It For You At Compare the Market and iSelect, we’re all about helping people make smart choices – and joining us might just be yours. We offer an environment where your ideas are heard, your contributions are valued, and your growth genuinely matters. Collaboration is part of our DNA, and you’ll be joining a supportive, forward-thinking team where you can do meaningful work (and be recognised for it!) We’re guided by three shared values that shape how we work, how we treat each other, and how we show up for our customers - Drive, Noble Intent and All Together. Plus, we offer a range of great perks to help you thrive both in and out of work: Vibrant and social community who have annual celebrations, family fun days and regular events Enjoy flexible work arrangements, including the option of one day working from home each week or a 9-day fortnight Enjoy additional leave days - ‘ME’ leave and ‘Volunteer Day’ leave Option to purchase additional leave Return To Work bonus for returning parents Quarterly Award and Recognition program What Sets You Apart IT Operations Leadership – 7–8 years in IT support/operations, with 2 years in team leadership or service management roles across remote and on-site environments. Technical Expertise – Strong troubleshooting in Windows OS, Microsoft 365, Active Directory, networking basics, and IT security best practices. Platform Proficiency – Hands-on experience with AV conferencing tools (Teams, Google Meet) and ITSM platforms, including advanced Halo configuration and workflow optimisation. Mobile & Device Support – Skilled in supporting iOS/Android devices and managing integrations within IT systems. Process & Customer Focus – Highly process-driven, excellent communication skills, and ability to simplify technical issues for non-technical users. Certifications (Preferred) – CompTIA A, Microsoft Fundamentals, ITIL v4 Foundation, Halo SM certifications, or equivalent. At Compare the Market and iSelect we’re proud to be an Equal Opportunity Employer and we embrace diversity. This role is available to candidates with unlimited Australian working rights only. Sponsorship is not available. Compare the Market and iSelect are committed to protecting your privacy. All applications and personal information are kept confidential and securely stored in line with Australian privacy laws, used only for recruitment purposes, and not shared with third parties outside the Auto and General Holdings Group without your consent. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Compare the Market Australia team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading and mentoring team ️ Service desk operations Platform optimisation Key Strengths IT operations leadership Technical expertise ️ Process and customer focus Platform proficiency Mobile and device support Certifications Why Compare the Market Australia is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Compare the Market Australia not with Hatch.
