Job Description We are seeking an experienced Infrastructure Engineer with a strong support focused to join our team. This role involves managing and maintaining a hybrid environment (on-premises and cloud), ensuring stability, security, and performance across critical infrastructure components. You will be responsible for BAU support, patching, minor upgrades, and incident resolution while collaborating with internal teams to deliver exceptional service. Key Responsibilities: VMware, Windows, Linux Provide BAU support and maintenance for virtualized environments Perform patching and minor upgrades BAU support and maintenance of Windows servers Apply regular patching and security updates BAU support and maintenance of Linux systems Execute patching and minor updates Veeam Perform restores and test restores Configure customer backup requirements Execute minor upgrades and generate reports Ticket Management & Documentation Resolve incidents promptly Fulfill service requests in line with SLAs Create and maintain procedures and technical documentation as needed Cloud Infrastructure (Desirable) Implement and manage cloud infrastructure solutions across platforms such as AWS, Azure, or GCP, ensuring scalability, security, and high availability. Collaborate with development teams to integrate applications seamlessly with underlying cloud infrastructure. Stay current with emerging cloud technologies and best practices, recommending improvements where applicable Monitoring & Performance Monitor system performance proactively to identify potential issues before they impact operations. Troubleshoot infrastructure problems and implement preventive measures to minimize downtime. Participate in on-call rotations, providing timely incident response and resolution to maintain service continuity. Automation & Configuration Management Automate infrastructure provisioning and configuration using tools like Ansible, Puppet, or Chef, reducing manual effort and improving consistency. Develop and maintain runbooks, standard operating procedures, and documentation to support automation workflows. Continuously evaluate and adopt industry best practices for automation and operational efficiency.
