This is a Product Quality and Recovery Manager role with IKEA based in Sydney, NSW, AU IKEA Role Seniority - mid level More about the Product Quality and Recovery Manager role at IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential. Working at IKEA has its benefits and rewards: Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more 24/7 access to our Employee Assistance Program for health and wellbeing support 15% Co-worker discount Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant Co-worker uniform provided Free Co-worker parking Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers). Bonus programme (where eligible) Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible) This role is permanent full time 76 hours/fortnight As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday). ABOUT THIS WORK AREA As Product Recovery & Quality Manager your responsibilities will include, but are not limited to: Coaching and managing co-workers to secure competence development and succession planning. Lead, coach and develop the Product Quality & Recovery team with a focus on putting the customer first in everything we do. Co-operate across functions to ensure everyone understands and contributes to the Product Recovery, Quality & Compliance process. Setting goals, measurements for Product Recovery, Quality & Compliance (PQR&C) and constantly strive for improving the ability of the store to perform daily tasks in accordance with set rules and guidelines. Responsible for leading the Product Recovery, Quality and Compliance processes in the store and ensuring that the team takes the correct actions as per IKEA Australia working methods in a timely matter. Presenting IKEA products in As-Is using a strong commercial expression, selling these products with pride, and setting relevant prices that are attractive to customers yet still generate the best results for the store. Actively contributing to commercial activities throughout the year, with the 2nd life product offer (Buy-back and As-Is online market), providing a more affordable and circular choice to customers. As Product Recovery & Quality Manager you are or have: You are a confident leader with a passion for sustainability and are determined to make a difference. Proven experience in delivering on sales KPI’S & budgets, with knowledge of how to maximise profitability & growth potential of your department. Previous experience managing and leading in a big box or high-volume home furnishing business, with demonstrated success in driving sales growth. A growth mindset, you view challenges as opportunities, value feedback as an opportunity to grow, curious to learn and develop & share your knowledge with others. Adaptable based on changing business needs and can influence stakeholders to align to your vision. Pro-active and analytical with a focus on identifying root causes and taking the lead in reaching better ways of working within the product quality, safety, and recovery processes. Sound understanding of Microsoft Office suite/apps (MS Excel intermediate to advanced level). Good knowledge of the waste management and sustainability principles is desirable Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the IKEA team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Coaching and managing Leading the team Setting goals Key Strengths Leadership Sales Management Analytical Skills Microsoft Office Suite ♻️ Waste Management Knowledge Why IKEA is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with IKEA not with Hatch.
