Job Description What is in it for you: You will be working for a FUN FRONT OFFICE TEAM! You will be exposed to all ACCOR Hotels Worldwide! What you will be doing: Assist the Hotel Manager in overseeing all aspects of hotel operations Supervise and train staff members to ensure exceptional service delivery and adherence to Brand standards and company policies and procedures Monitor guest satisfaction levels and address any issues promptly and effectively Collaborate with other departments to develop and implement strategies for improving guest experience and maximising revenue Handle guest inquiries, and complaints, demonstrating a commitment to guest satisfaction Occasionally, overnight shift coverage are required
