Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. ABOUT GLOBAL PAYMENTS Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re Already on it! That’s why 5m customers and 7k software partners around the world rely on Global Payments to handle more than 73b transactions every year. Through local expertise and global scale, at Global Payments we deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman. These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants. We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity . Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity . As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments processing platform. ABOUT THE ROLE As a Business Analyst , you will work closely with Agile delivery teams to bridge the gap between business needs and technical delivery. Partnering with Product Managers, Technical Leads and key stakeholders, you’ll translate customer and business requirements into clear, actionable solutions that enable informed decision-making and high-quality delivery. You’ll play a key role across the end-to-end delivery lifecycle, from discovery and design through to build, test and release — using strong analysis, structured documentation and continuous collaboration to drive successful outcomes. What You’ll Be Doing; Elicit, document and prioritise business requirements aligned to strategic objectives Analyse current-state processes, workflows and system interactions to identify gaps, risks and improvement opportunities Support solution design across discovery, build and delivery phases Produce clear, high-quality artefacts including process maps, data and system flows, user stories, acceptance criteria, use cases and business rules Translate business needs into epics, features and user stories to support backlog planning and refinement Develop visual assets such as diagrams, wireframes and system/data flows to clarify requirements Partner with delivery teams to plan, prioritise and coordinate work through to implementation Facilitate workshops and working sessions to align stakeholders on user needs, business goals and technical capabilities Contribute to the continuous improvement of business analysis practices, tools and standards ABOUT YOU You’re a proactive and detail-oriented Business Analyst who enjoys working at the intersection of business and technology. You’re comfortable collaborating with both technical and non-technical stakeholders, asking the right questions, and turning complexity into clarity. You bring a structured, analytical mindset and thrive in Agile, fast-paced environments where collaboration and continuous discovery are key. You enjoy working with modern, API-driven platforms and are motivated by delivering high-quality product and customer outcomes. You will also bring: Bachelor’s degree in Technology, Business Information Systems or equivalent practical experience 3 years’ experience in a Business Analyst (or similar) role within payments, fintech or a technology-led environment Hands-on experience supporting API-driven products and integrations, including merchant and partner integrations Strong experience in requirements elicitation, process mapping, gap analysis and translating requirements into delivery-ready artefacts Experience working in Agile delivery teams, with tools such as Jira, Azure DevOps and Confluence A proactive problem solver with a natural curiosity for understanding complex systems and processes Collaborative, team-oriented approach with a strong sense of ownership High attention to detail, particularly in process analysis and documentation Sound critical thinking and decision-making skills, supported by data and structured analysis SALARY The salary range for this role is $120,000 to $130,000 superannuation. READY TO APPLY? Want to join a team that places the needs of our people, clients and community at the heart of everything they do? by submitting your CV. Please note you will be redirected to a Global Payments careers page to submit your application. All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits. LI-HYBRID Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com .
