About the role As a C2 Support Engineer, you will provide advanced Level 2 technical support for DroneShield’s DroneSentry-C2 systems deployed worldwide. You’ll work closely with Field Service Engineers, and internal engineering teams to diagnose, resolve, and prevent operational issues. This hands-on role involves remote access to production systems, log analysis, network diagnostics, and contributing to continuous improvement of the support and QA processes. This position will support production systems through an on-call rotation. Responsibilities, Duties and Expectations Provide advanced Level 2 technical support for DroneSentry-C2 systems in the field. Diagnose and troubleshoot software, network, and integration issues. Assist with configuration, upgrades, and validation of deployed systems. Capture and escalate complex issues to Engineering or QA for resolution. Maintain documentation and contribute to internal troubleshooting guides. P articipate in an on-call rotation to support production systems. Who You Are Experienced in IT or systems support, ideally within Linux or networked environments. Strong understanding of networking principles (routing, subnets, firewalls, VPNs, etc.). Comfortable using diagnostic tools and analysing system logs. Familiar with scripting or automation (Python, Bash, or similar). Clear communicator who thrives in fast-paced, high-impact environments. Able to participate in a roster that includes out-of-hours coverage. Qualifications, Experience and Skills Bachelor’s degree in Computer Science, Engineering, or a similar technical field, or equivalent practical experience. Strong Linux administration and networking skills (routing, firewalls, VPNs, etc.) is required. Experience with containerisation (e.g. Docker, Snaps) is desirable. Experience with one or more compiled or scripting languages (e.g. Python, Go, C++) is desirable. Ability to translate technical issues and operational objectives between engineering teams and leadership. Excellent communication skills for collaborating with multidisciplinary teams, including non-software engineers. Strong problem-solving skills, with a structured approach to incident triage and resolution. Ability to operate under rostered out-of-hours support requirements. Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.
