Job Description About the Role We’re looking for a proactive and experienced Practice Manager to lead our operations and drive excellence across AIM Therapy’s clinics. In this pivotal role, you’ll guide a team of administrators and support our growing team of therapists in a fast-paced environment. You will provide leadership and direction to your team, working in partnership with the business to create a culture of performance and excellence in all aspects of service delivery. Key Responsibilities Oversee day-to-day operations across multiple paediatric therapy clinics Manage systems and processes to ensure smooth workflow and efficiency Lead and support our fantastic administration team and clinicians Coordinate schedules, cancellations, and waitlists to optimise diary management Recruit and onboard new administrative staff and clinicians Provide leadership, training, and performance management for admin staff Ensure an exceptional experience for families and clinicians, handling escalated enquiries with professionalism and empathy Oversee billing processes for Medicare, NDIS, and private health claims Maintain compliance with NDIS and Medicare requirements Drive process improvements and support business growth initiatives Foster a positive, collaborative, and family-focused team culture Skills & Experience Essential: Previous experience in a management and/or high-level practice administrative position Knowledge of KPIs and caseload management Proficient in the use of Microsoft Office Suite (particularly Excel) Understanding of NDIS & associated funding, private health processes and compliance Strong leadership and team management skills Demonstrated ability to lead and support a small team Desirable: Diploma of Practice Management or other Business/Management course highly regarded Experience in HR functions and basic financial management Proficient in the use of Zanda (formerly Powerdiary) or experience in other similar calendar management software What You’ll Love About AIM Enjoy the flexibility of a hybrid role Laptop & phone provided Beautiful, fully equipped clinic spaces Flexible work arrangements to suit family and life commitments Supportive, fun, and friendly team culture Paid parental leave to support family commitments Novated leasing options Employee Assistance Program for wellbeing support Access to MedHealth Group benefits and national PD opportunities
