This is a Motor Assessor role with Suncorp Group based in Brisbane, QLD, AU Suncorp Group Role Seniority - mid level More about the Motor Assessor role at Suncorp Group Assess and resolve motor claims with precision and care Drive customer trust through high-quality repair outcomes QLD Permanent full-time role, flexible location About The Role We’re looking for a trade-qualified Motor Assessor with hands-on experience in panel beating, spray painting, or mechanical repairs (Cert III or equivalent). You’ll use your technical knowledge and strong customer skills to assess vehicle damage, prepare accurate repair quotes, and negotiate settlements. What You'll Do Negotiate with repairers to achieve the best repair method, cost, and quality outcomes Assess vehicles on-road and via desktop using Suncorp’s assessing frameworks Manage escalations and disputes, ensuring timely and fair resolutions Conduct reinspection, audits, and quality checks to maintain repair standards Support customers through repair, write-off, and settlement processes What You'll Bring Trade qualification (Cert III) in panel beating, spray painting, or mechanics or equivalent experience as a Motor Assessor A minimum of 3 years' post-trade qualification experience Proven experience in quote writing and assessing/estimating skills Knowledge of repair methods, insurance codes, and compliance Current unrestricted Australian driver’s licence What We Can Offer You Hybrid work opportunity after completion of training Competitive benefits including 5 days flexi leave each year Industry leading 20 weeks paid parental leave and 4 weeks secondary carers leave Generous discounts on insurance products Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus Exclusive offers on more than 400 of retailers including Myer, David Jones, Coles and Woolworths About Suncorp Group We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey. At Suncorp we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact annette_frasca@suncorp.com.au for a confidential conversation Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Suncorp Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Assessing vehicles ⚖️ Managing escalations ✅ Conducting quality checks Key Strengths Trade qualification Quote writing Negotiation skills Knowledge of repair methods Customer service skills Current driver's licence Why Suncorp Group is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Suncorp Group not with Hatch.
