This is a General Manager, Practitioners role with PEXA based in Melbourne, VIC, AU PEXA Role Seniority - senior More about the General Manager, Practitioners role at PEXA Hi, we’re PEXA Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes. Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team. What you’ll be doing As a key member of the Customer and Commercial Leadership Team, this role leads and holds overall accountability for PEXA’s Group Practitioner function. Developing strong relationships across the industry with key partners and peak bodies as well as our key Practitioner Customer base. You are a strong influencer and advocate for this customer segment having proven industry knowledge and experience. On a day-to-day basis, you’ll be responsible for: Leading Enterprise Strategy & High-Performance Culture Drive strategic contribution across the Customer & Commercial Leadership Team, champion a high-performance and customer-centric culture, and build capability across people and systems focusing on continuous improvement. Shaping and Execute the Practitioner Segment Strategy Develop and deliver the Practitioner segment strategy, grounded in deep market and customer insight, to achieve growth targets, expand product adoption and strengthen PEXA’s market position. Building Strategic Customer & Industry Relationships Create and nurture strong partnerships with key Practitioner groups, major customers and governing bodies, proactively anticipating needs and driving advocacy for PEXA across the sector. Delivering Commercial Growth & Operational Excellence Lead growth initiatives, manage sales pipelines, oversee contract delivery, and ensure commercial, legal and operational requirements are met while maintaining budget discipline. Representing PEXA Across Industry Events & Communications Act as a key external representative at conferences, events and speaking opportunities; oversee event planning, external messaging and communications to enhance PEXA’s brand and reputation. Driving Cross-Functional Collaboration & Customer Outcomes Work closely with product, technology and operational teams to resolve customer issues, improve service delivery, and ensure Practitioner needs are embedded across PEXA’s design and development processes. What you’ll bring Strategic Leadership & Executive Influence Proven ability to lead diverse, geographically dispersed teams; contribute to executive and board-level decision making; set OKRs and growth targets; and drive strategic planning in a scaling organisation. Deep Practitioner Market Expertise Strong subject matter knowledge of the Australian Practitioner market (Lawyers, Solicitors, Conveyancers), including how these businesses operate and make decisions, along with experience facilitating workshops and engaging across regulatory, government and legal sectors. Commercial & Growth Delivery Demonstrated success developing and executing revenue and growth plans, analysing trends, solving complex problems, promoting new concepts, and delivering measurable business results. Relationship Building, Communication & Change Leadership Exceptional relationship management and stakeholder engagement skills, with the ability to influence at all levels, communicate succinctly, manage change, and build trust internally and externally. Customer-Centric Operational Excellence Strong analytical capability, experience in account management or sales leadership, ability to translate insights into targeted solutions, facilitate project outcomes, and ensure customers receive high-quality engagement. A career at PEXA starts with you! If you think you have the required skills, an appetite to learn and would be a great fit, we’d love to hear from you – even if you don’t tick all the boxes. At PEXA we support your growth and help you discover your full potential. Why join us • Quarterly wellness days to recharge • Four weeks workcation per year - work from an approved country • Take the opportunity to purchase up to four weeks additional annual leave per year • Learn from the best and upskill with PEXA Academy certifications and grow your career Our commitment to our people and a better future At PEXA we want you to embrace your best self each day, creating an environment where everyone can contribute and participate, so that every person can reach their full potential. We want our people to feel equally valued, supported and celebrated. With market-leading benefits that make a difference, we’re committed to supporting individuals, families and carers. Your culture, gender, sexual orientation, language and other attributes make you unique! We couldn't be prouder to have a team that reflects the richness of our wider community. We're a proud Circle Back Initiative Employer and commit to responding to every applicant. Stay Connected A career at PEXA is exciting, challenging and rewarding, and we’re always on the lookout for talented individuals to join the team. You can learn more about life at PEXA on our website and social channels too. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the PEXA team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading enterprise strategy & high-performance culture Shaping and executing the Practitioner segment strategy Building strategic customer & industry relationships Key Strengths Strategic leadership & executive influence Deep practitioner market expertise Commercial & growth delivery ️ Relationship building, communication & change leadership Customer-centric operational excellence Why PEXA is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with PEXA not with Hatch.
