CUSTOMER SERVICES OFFICER Merriwa Permanent Full Time (35 hours per week) The role: Council is seeking a motivated, customer-focused professional to join our team as a Customer Services Officer. As the first point of contact for both internal and external customers, you will play a key role in delivering a positive, helpful and professional experience to our community. Working within a small, supportive, and friendly team, you will use your skills to provide prompt, accurate and efficient customer service across a range of enquiries. This role offers the opportunity to contribute meaningfully to your local community while developing your expertise in council services and customer support. We are also an agent for Service NSW based in the Merriwa office, with this role encompassing you processing a wide range of transactions on behalf of Service NSW such as Licensing, Registration, Driver Testing etc. What’s on Offer: $1213.90 to $1359.60 per 35 hour week 12% super and the opportunity for salary progression 20 days paid annual leave every year and a flexi-time system with the ability to accrue 1 flexi day every 3 weeks (per 35 hour week, calculated pre-rata) Access to training and development opportunities Access to long service leave after 5 years of continuous service Flexible work arrangements and reward program Generous annual uniform allowance Salary sacrifice options What we need from you: We are looking for someone who brings enthusiasm, professionalism, and a genuine commitment to delivering high-quality customer service. You will ideally have: Proven experience in a customer service or administrative role. Excellent communication and interpersonal skills, with the ability to listen, provide accurate advice and interact respectfully with people from diverse backgrounds. High attention to detail and strong organisational skills to ensure the accurate processing of enquiries, requests and information. Proficiency in the Microsoft Office Suite and the ability to quickly learn and use a range of corporate systems and software. A calm and solutions-focused manner, with the ability to manage competing demands and resolve customer enquiries effectively. About us: Council is a progressive and caring organisation where all our employees work together to deliver quality services to support our community. We strive to make a difference and add value to the lives of our community. Everything we do is underpinned by the values of the organisation and staff, which are being honest, open and accountable, having mutual respect for all people and cultures, ensuring we deliver on our commitments, providing efficient, effective and reliable services to ensure staff and community safety and to provide improved environmental responsibility. Located in the picturesque Upper Hunter, our shire encompasses the townships of Merriwa, Murrurundi, Aberdeen and Scone. All great places to live and work, come and see for yourself! Enquiries and Further Information Give Matt Purcell, Senior Administration & Customer Services Officer - Merriwa, a call on 02 6521 7021 or email hr@upperhunter.nsw.gov.au to discuss this exciting opportunity. Closing Date: Monday 15 December 2025 Job Description To view the job description for this role, please click here How To Apply All applications must be submitted and the key selection criteria addressed online by the closing date by clicking “Apply for this job” or through Council’s website - upperhunter.nsw.gov.au We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including Aboriginal and Torres Strait Islander people, people with disability, LGBTIQ and culturally diverse communities to join Council. Council will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via hr@upperhunter.nsw.gov.au or 02 65401100 to discuss.
