12-Month Contract $450 p/day incl. Super Hybrid (2 Days in Office) Sydney CBD A Global SaaS company is expanding its Sydney-based Technical Support function and is seeking an Integration-focused Support Engineer to join the team on a 12-month contract, with a strong view to permanent conversion. This role sits within the Integrations Support team, working directly with customers to troubleshoot and resolve issues where third-party applications connect into the platform. It's a great fit for someone who enjoys solving technical problems, diving into logs, and working across APIs, authentication, and email integrations in an enterprise SaaS environment. What You'll Be Doing Troubleshooting integration issues involving REST APIs, JSON payloads, authentication/SSO, and JavaScript errors. Investigating problems across SQL queries, Linux systems, logs, and service behaviour. Supporting customers experiencing email and Outlook integration issues (SMTP, O365, Exchange). Reproducing defects, performing root-cause analysis, and escalating complex cases to engineering teams. Managing customer communication throughout the lifecycle of an investigation, ensuring clear and timely updates. Working within ITIL-aligned incident and problem management processes. What We're Looking For Experience in Application Support, Technical Support, Platform Support or Integration Support. Strong troubleshooting capability with JavaScript, SQL, and Linux. Familiarity with REST APIs and tools such as Postman. Understanding of authentication protocols (OAuth, SAML, OIDC, SSO). Exposure to email technologies such as SMTP, IMAP, Exchange Online or O365. Excellent communication skills and a calm, customer-focused approach to problem solving. Experience in SaaS or large enterprise environments is highly desirable. ITIL/ITSM exposure beneficial. If you're a hands-on technical support engineer who loves tackling real-world integration challenges and working closely with customers, we'd love to hear from you.
