Job Description Your new role You will be responsible for the leadership and direction of our digital team, relationships with key digital and technology partners and strategic projects with a significant digital and technology emphasis. You will have significant commercial, strategic and operational responsibilities in the digital space. You'll be an important member of our senior leadership team, this strategic position requires strong leadership capabilities to consistently strive to deliver initiatives and to provide a high level of quality service in the digital environment through their team and the business from a customer and business perspective. You will have a vital and direct impact on the relationship of critical third-party partners, including across App, Internet Banking and Website. Selecting, developing, and maintaining partners to assist in delivering our digital strategy and ecosystem is essential. Some of your key duties Guide and lead digital transformation. Work on all aspects including promoting technological tools which allow accelerated growth, managing every digital team and building overall strategy to coordinate different activities. Develop a clear, compelling, customer centric Digital vision and strategy across BBA with initiatives delivered through a high performing digital team. Drive digital innovation and act as a change agent throughout the organisation. Stay at the cutting edge as a leader, challenge and push the boundaries. Pursuing innovation in the digital realm by keeping abreast of industry, external/internal insights & trends for opportunities to provide for customer needs sustainably and that link to brand positioning. Foster an environment that is agile and responsive to business needs. Develop and present papers (and business cases) for Digital related initiatives to Executive and Board. Lead and empower the team to deliver and meet the operational and strategic initiatives, manage regulatory compliance, legal, administration, procedural maintenance, budgets, forecasts and the variance commentary. Collaborate with IT, and Risk & Compliance to ensure all new initiatives have the appropriate risk assessment and policy changes completed, complying with all legislation and codes under which the business is regulated and adhering to all internal policies and processes, as required. Drive the improvement and evolution of the customer experience at every digital touch point, delivering a service model where customers have success, choice and access 24/7. Oversee the measurement and reporting on the success of the customer experience from a ROI perspective across the digital channels.
