Expanding ServiceNow Practice with a broad variety of customers & projects Flexible working environment (Hybrid work) and supportive team Dedicated to end-to-end ServiceNow Project delivery with high impact ASAP Start AU or NZ Citizens & Permanent Residents only About the company At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned IT Services Company, with offices in Sydney, Melbourne, Brisbane and Auckland, servicing over 50% of the NSW State Government and over 1,200 enterprise customers in Australia & NZ. Our expertise: Cloud and infrastructure Cyber security Software and data integration ServiceNow We've been growing extensively over the recent years, won exciting projects and are looking for more awesome tech lovers to join our family! About the role As a Senior ServiceNow Technical Consultant, you’ll take a hands-on role across both technical delivery and consulting. This senior engineer/developer position combines deep technical expertise with strong communication skills, enabling you to collaborate effectively with customers and internal teams to design, build, and deliver high-quality ServiceNow solutions. We’re growing rapidly and are looking for someone who is passionate about delivering exceptional solutions, building trusted relationships, and driving innovation. Good knowledge across ITOM or SecOps modules highly regarded. What you’ll do Design and implement ServiceNow solutions across various modules (ITSM, HRSD, ITOM, SecOps, etc.), including integrations via REST APIs or custom scripts. Contribute as technical / SME to support qualification, scoping, estimation, design, and architecture of new or existing opportunities and projects to ensure that they meet the business requirements, are well architected, cost effective, and deliverable. Maintain up-to-date solution lifecycle artefacts, SOPs, and delivery frameworks in line with sales and delivery guidelines. Act as a trusted advisor, participate in workshops and co-design exercises, and communicate effectively with customers. What you’ll bring We are looking for someone who is passionate about ServiceNow and the benefits it brings to organisations. 5 years’ experience as an end-to-end ServiceNow Consultant focused on Migration, Transformation and IT Outsourcing initiatives Strong Application development and integration experience. Solid JavaScript, HTML, CSS development skills Strong knowledge across several SNOW modules such as ITSM, HRSD, ITOM, SecOps, etc. Customer-facing consulting experience with excellent communication skills Experience in Managed Services Provider or Systems Integrator /Consulting environments highly regarded Relevant Industry certifications such as ITIL, ServiceNow CSA, ServiceNow CIS, etc. Benefits Exciting time to join an expanding Multi Cloud Solutions Provider and ServiceNow Elite Partner with excellent reputation Varied engagements, environments and clients (corporate and government) Work with some of the brightest minds in the Industry Genuine flexible work environment (WFH & Office) Strong investment in training and upskilling - certifications paid for Location: SYDNEY or MELBOURNE or BRISBANE or AUCKLAND (NZ) Convenient CBD location Facilities for socialising and relaxing Lots of company social events Perks like discounted lifestyle benefits, salary packaging, and half-day Fridays once a month $135,000 – $145,000 Super Bonus Allowances Our Culture - The AC3 Way People here have real relationships that go beyond work, and maintaining our awesome culture is a top priority at AC3. We believe it’s important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it real and live by the AC3 way. The 3 simple elements of the AC3 Way are: Work Wise – As one AC3, we put our combined skills to work to ensure we do more good, for much less. All in service of our customers and each other. Work Humble – As a team, we bring our authentic selves to the world of tech. It’s our down-to-earth, humble nature that makes us unique and easy to work with. Work Honest – We’re here to do an honest day’s work, individually and as a team. We’re constantly looking for opportunities to take the initiative and implement practical solutions. We’d love for you to experience the AC3 way for yourself! Women, non-binary and gender diverse people are encouraged to apply.
