About Us People with passion, connected by hope for a more compassionate, just and inclusive society is our story – what’s yours? Everyone has a story. And here at Wesley Mission Queensland, we feel privileged to stand alongside the families, children, couples and seniors that we support each year. We’re an innovative and responsive not-for-profit community service provider, helping people across Queensland build stronger and more inclusive communities since 1907. Join a Team Where Your Work Truly Matters At Wesley Mission Queensland (WMQ), our mission is simple yet powerful: to walk alongside people in need with respect, empathy, and care. Through The Way Back Support Program, we offer practical, person-centred, non-clinical support to individuals who have recently attempted suicide or experienced a suicidal crisis. The Way Back is a free, confidential support service that bridges the gap between hospital discharge and long-term wellbeing. Our support is grounded in connection by building trust, restoring hope, and helping people rediscover their own strengths and purpose. Why Join WMQ’s Way Back Support Service Team? Purpose-led practice – Be part of a not-for-profit organisation that puts people, not profits, at the heart of care Attractive Remuneration plus packaging benefits – Boost your take-home pay by up to $18,550 annually through not-for-profit tax concessions Work-life balance – Enjoy flexible hours that work around your life, we promote a culture that values personal time and well-being Career development – Structured induction, mentorship, and professional growth pathways Team Culture – Be part of a collaborative, multidisciplinary team across diverse clinical settings that values your skills and wellbeing Perks and Benefits – We love our employee benefits, and you’ll love them too! Get discounts on private health insurance, gym memberships and travel and so much more Recognition Programs – If you thrive in an environment where we value recognition and rewarding employees on achievements, we take are acknowledged Career Advancement Opportunities – We provide ample career advancement opportunities at WMQ, offering diverse pathways for growth and professional development Your Role as Administration and Intake Officer As an Administration Coordinator and become the organisational powerhouse behind The Way Back Support Service and Suicide Prevention Services! You’ll keep our daily operations running smoothly, support our teams, and help ensure people and their families receive timely , high-quality care. From managing referrals to conducting intake screenings, you’ll be the friendly first point of contact that helps our vital services make a real impact. Key accountabilities are: Quality, Compliance & Documentation: Support compliance with NDIS and funding body standards, assist with audits, and maintain up-to-date records for credentialing, registrations, insurance, agreements and staff training. Administration & Operations: Manage invoices, maintain practice manuals, handle stock and maintenance needs, oversee IT requests, reconcile credit cards, coordinate fleet vehicles, and support WH&S requirements. Frontline Support & Reception: Process all referrals, complete intake contacts, provide crisis line information, and manage reception duties including phone enquiries, messages, and general office support. Stakeholder Collaboration: Work with internal and external stakeholders to resolve issues and maintain strong, positive relationships. Recruitment & Onboarding: Support hiring processes, deliver local inductions, and ensure all staff training is recorded and approved. Meetings & Events: Provide secretariat services (agendas, minutes, room setup) for key meetings, and assist with events as needed. General Administration: Ensure all other administrative duties are completed to support smooth service operations. Th is is a fixed term position until July 2026 What We’re Looking For Qualifications & Experience: A relevant diploma/certificate (e.g., Practice Management or Business Administration) or significant experience in mental health/community services. Technical & Administration Skills: Strong skills with Microsoft 365 and systems such as PHN database, IRIS, CIMHA and TechOne, plus the ability to manage administration and IT processes effectively. Communication & Interpersonal Skills: Excellent verbal and written communication, customer service skills, and confidence engaging with clients, clinicians, staff and stakeholders. Client Support Skills: Experience communicating with people in emotional distress and providing ad-hoc support, triage and appropriate responses . Problem Solving & Organisation: Strong analytical, decision-making, time- management and organisational abilities to meet deadlines and improve systems. Mandatory Checks & Requirements: Ability to obtain a Working with Children Check, evidence of required vaccinations, a current driver’s licence, and completion of all probity checks. A Valuable Addition, Yet Not a Must-Have! Tertiary level qualifications in social work, mental health and/or other relevant disciplines. Essential Requirements Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy) Relevant probity checks required by legislation and WMQ Limited policy. Current Driver’s Licence and willingness to travel for work Why WMQ? We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story. We offer our team members: Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace! Access to salary packaging benefits that enable you to increase your take-home pay Discounted allied health services such as nutrition, physiotherapy, occupational therapy, and remedial massage Access to discounts on private health insurance, gym memberships and travel WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.
