Assessing Coordinator - Shannons Job No: 678016 Newcastle, Brisbane - Inner Suburbs & CBD, Toowoomba, Melbourne - Inner Suburbs & CBD Max Term Full Time, Permanent Full Time Insurance Pay Band 2 In this fast-paced, customer-centric position, you’ll be the central contact point for assessing and towing enquiries from customers, internal claims teams, repairers, and suppliers. You’ll coordinate workflow across motor assessing, towing providers, and customer interactions playing a vital role in keeping our motor assessment process on track, meeting service levels, and ensuring claims are finalised smoothly. This role has permanent opportunities or 12-month secondments. About Shannons Shannons is Australia’s leading insurance provider for motoring enthusiasts. We are also one of Australia’s leading motorcycle insurance providers and support more than 1,200 car and motorcycle enthusiasts’ events throughout Australia every year. We are proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring out customers peace of mind when it matters most. What You’ll Do Manage and process customer reimbursements Provide administrative and facilities support Identify opportunities to improve processes and service delivery Support and liaise with the repairer network Coordinate assessment bookings and ensure correct claim routing Assist with assessment and towing queries from customers, repairers, and internal teams Handle quote management and related administrative tasks Coordinate post-assessment and repair activities for customers Recommend improvements based on day-to-day role experience What You’ll Bring Experience in Motor Claims or Claims (motor repair or towing coordination experience highly valued) A passion for delivering exceptional customer service Working knowledge of ClaimCenter and solid computer skills (MS Office Suite) Strong multitasking and time-management capabilities High attention to detail and the ability to perform under pressure Excellent communication skills with the ability to tailor messaging to different audiences Sound customer and commercial judgement to positively influence business outcomes Chase the Sun - Apply online today! Need adjustments or support during the process? Reach out confidentially at madison.king@suncorp.com.au Advertised: 01 Dec 2025 AUS Eastern Daylight Time Applications close: 12 Dec 2025 AUS Eastern Daylight Time Whatsapp Facebook LinkedIn Email App Don't see a job for you? Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available. Sign Up Today
