About us With over 55 years of experience, New Horizons is a leading provider of disability, aged care, and community support services, committed to empowering individuals to live their best lives. Why work with us Above award pay and great benefits Your work matters. And so does your pay. At New Horizons, enjoy above-award pay, penalty rates, and salary packaging options that can increase your take home pay by up to $15,900 Plus, get access to novated leasing, paid parental leave, and for full-time employees, RDOs. Grow with us Did you know our CEO Luke Buckley started out as a support worker with us, 15 years ago? That’s proof your career can go anywhere here. We invest in your future with ongoing training and mentoring, clear career advancement pathways, opportunities to specialise in aged care and disability support, and a rewards and recognition program that celebrates your wins. Perks for your wellbeing On top of meaningful work, you’ll enjoy extras like Fitness Passport and our confidential Employee Assistance Program, giving you access to fitness, counselling, and wellbeing support when you need it. Work your way At New Horizons, you’ll get flexible scheduling and work arrangements that support a healthy work-life balance. You can also purchase extra annual leave, and if you work 10 weekends a year, you’ll enjoy an additional week of leave on top. A supportive community Join a collaborative and respectful team, where diversity is celebrated and every individual is valued. Build meaningful relationships with clients and their families, fostering belonging and making a real difference in the community. Strong leadership At New Horizons, you’ll be backed by experienced leaders who put your success and well-being first. With tailored coaching and mentoring, you’ll have the support you need to grow and thrive. About the role: As the headspace Administration Coordinator, you will be the first point of contact for young people, families, and visitors. You’ll provide friendly, professional administrative support that helps the centre run smoothly and ensures customers feel welcomed and supported. Your responsibilities: Provide warm, professional, youth-friendly customer service to young people, families, and visitors. Manage appointment scheduling and support the daily flow of the centre. Assist and guide the Receptionist, delegating tasks when needed. Support GP clinics with stock orders, processes, and admin functions. Maintain accurate records, files, and documentation in line with requirements. Work with the Practice Manager to coordinate billing processes. Stay compliant with organisational policies and participate in meetings and training. Support distressed customers and families while managing competing priorities calmly. About you Minimum Certificate III in Administration 2 years of administration experience. Confident using Microsoft Office and customer record systems. Excellent organisational skills with the ability to manage competing priorities. Strong communication skills and the ability to make people feel welcome and supported. Reliable, proactive, and committed to delivering high-quality customer experiences. Pre-employment Checks: Current Police Check ( Issued within the last 3 months) Current NSW Drivers License NDIS Worker Check (or willingness to obtain) NSW WWCC (or willingness to obtain) How to Apply: To register your interest, please click ‘Apply Now’ and provide a resume and cover letter outlining your suitability for the role. If you have any questions about this role or would like to discuss any reasonable adjustment you may require throughout the recruitment process, or require alternative method of submitting your application, please email recruit@newhorizons.net.au IMPORTANT: New Horizons is an equal Opportunity Employer, and our people represent the community which we serve. We invite all the applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds. New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land. Due to the high volume of applications, only candidates shortlisted for interview will be contacted.
