About TAFE Queensland TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State, with a history of serving Queensland communities for more than 140 years. At TAFE Queensland, we hold true to our values and keep our customers at the centre of everything we do. By living these values we continue to strengthen TAFE Queensland's reputation as a leading provider of high quality education and training. Our people are recognised for demonstrating these values in their everyday work: • Safety First • Focusing on our customer • Taking responsibility • Showing initiative • Working together Your Opportunity We have an exciting temporary part-time Delivery Support Officer available until 26/06/2026 (unless otherwise determined) to join our Faculty Operations team at TAFE Queensland's South Brisbane Campus. As a Delivery Support Officer, you will Contribute to the delivery of Vocational Education and Training (VET) services through the provision of customer focused, timely, accurate and effective administrative support services to all clients. This position reports to the Delivery Support Manager. Key Responsibilities • Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Focussing on our Customer, Taking Responsibility and showing Initiative • Contribute to providing continuous excellence in the delivery of Customer Service by participating in activities including but not limited to application processing, telephone enquiries, webchat processing and enrolments processing. • Live a safety culture, led by example and support the Health Safety and Environment Management System. • Establish and maintain industry partnerships and models for student engagement to advance the standing and reputation of the organisation. • Undertake accurate and efficient administrative services utilising various software packages (including word processing, spread sheeting, data input and email), internal databases and office equipment. • Undertake general administrative duties including but not limited to reception, records maintenance, completion of forms, registering and distributing mail and correspondence according to established procedures and contribute to improvement in business processes and practices. • Proactively manage your own workflow, take ownership for the accurate completion of your work, perform duties in line with guidelines, procedures and compliance requirements and continually seek improvement in the way in which work is performed. • Provide efficient and timely support to the work unit, ensure daily activities align with business operations, proactively assist others and operate effectively as a member of a team. • Provide professional, efficient and timely customer service to external and internal clients and respond appropriately to verbal and written enquiries and escalate issues where required. • Actively participate in appropriate networks, marketing activities and outbound campaigns where required to promote TAFE Queensland Brisbane. • Actively participate in appropriate networks, marketing activities and outbound campaigns where required to promote TAFE Queensland Brisbane. • Maintain knowledge of relevant legislation, policy, procedures, compliance requirements and workflows for the business area and undertake research and development on matters relating to business functions. • Undertake other work as directed. How you will be assessed Within the context of the role description above, the ideal applicant will be someone who has the following key capabilities: 1. Ability to work within agreed priorities and timeframes, and independently on routine tasks. 2. Ability to utilise computer software packages and to operate office equipment. 3. Ability to follow written and verbal instructions and listen carefully to others to determine client needs and take appropriate action. 4. Sound interpersonal skills, including demonstrated written and verbal communication skills and a strong commitment to working in a team environment. 5. Demonstrated commitment to the values of the organisation through modelling behaviours and the provision of outstanding client service. Salary The salary range for a Delivery Support Officer is $65,640 - $73,637 (gross) per annum plus superannuation contributions of 12.75% of your salary. Benefits • Four (4) weeks recreation leave (accrued annually) • Paid overtime arrangements may be available, according to operational requirements, with generous compensation • Flexible work options (e.g. Purchased leave, compressed hours, telecommuting) • 12.75% Superannuation and Salary packaging options available • Professional development, study assistance and support to return to industry for currency and competency purposes How to apply To apply for this role, please provide the following • a detailed resume including the contact details for two referees (one of whom is your current supervisor); and • a cover letter (maximum 2 pages) that outlines your experience, skills and abilities and responds to the 'How you will be assessed' criteria. • Applications must be submitted via TAFE Queensland's Recruitment Portal Candidate applications may be considered for same or similar vacancies within 12 months of original advertisement closing date. Closing date: 04:00pm, Thursday 18 December 2025 Job Reference Number: TQ2025-1117 Contact: Name: Megan Cowan Position: Title Delivery Support Manager Email: Megan.Cowan@tafeqld.edu.au
