About the Department Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us. The Role You will have responsibility for leading the following activities and undertaking the following key tasks: Approximately thirty-five schools and corporate sites are visited by this Systems Technician position providing a broad range of IT services assisting staff and students. Participate in, and be a member of an IT support service team ensuring that the team provides a high level of service and issue resolution in line with agreed performance standards Ensure that agreed levels of service are maintained and contribute to the ongoing development of standardised processes required for the provision of IT support Install and maintain systemic management and educational delivery systems in accordance with departmental information standards and policies Provide expert IT advice and support on the selection, procurement and installation of new hardware and software, as well as the enhancement of existing systems Advise, communicate, apply and monitor the implementation of departmental information standards and policies Participate in service level and work practice reviews Maintain currency of technical proficiency and skills The Right Fit Skills in the following areas will be highly regarded: A detailed working knowledge of Windows 2016 and above server operating systems A high level of technical knowledge of server hardware and configuration, and network switches A good understanding of end user device and printer support Knowledge of Windows 10 and above, iPadOS, and MacOS Travel and overnight absences from base may be required of this position Mandatory Requirements A drivers licence is a requirement for this position due to travel required between base location and schools on a regular basis. Diploma of Information Technology. (or equivalent based on ACS skills assessment) (Please include a copy of your qualifications as part of your application.) Interested? To Apply Attach a brief resume including contact details for 2 referees (referees should be familiar with your relevant work history). Attach a written statement (2-page maximum) to the How you will be Assessed section of the attached role description. Attach a copy of the mandatory requirements outlined in the attached role description. We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department. Applications from recruitment agencies will not be accepted.
