Description About Us We’re all here to deliver great retirement outcomes for our members. With a long history in the University sector, UniSuper is now a place where future-minded Australians come together. We have a track record of success and a culture focused on being the best place to work in superannuation. We bring our values to life in everything we do: genuine care, being better together, and a passion for outcomes. We have a clear plan for the future and want you to help lead that journey. The Service & Experience (S&E) business unit unites all member-facing teams with the ambition to deliver a consistently high-quality, end-to-end service experience. Our service proposition is central to UniSuper’s purpose, helping members understand and manage their retirement savings with the right support at the right time. The Role As Head of Enablement & Business Management, you’ll provide strategic and operational leadership to the S&E Enablement & Business Management department, supporting the Chief Service & Experience Officer and the S&E Leadership Team. You’ll drive business planning, prioritisation, and performance reporting, ensuring our teams deliver with clarity and pace. Your work will be visible, valued, and central to our ongoing service transformation. Furthermore, you’ll oversee specialist enablement functions that lift capability: training strategy, service quality frameworks, knowledge management, workforce optimisation, and data insights. You’ll facilitate leadership cadences, craft compelling executive reporting, and build strong cross-business relationships to align plans and accelerate delivery. In this position you’ll lead leaders and subject matter experts, with three direct reports and oversight of a broader team. Key focus areas: Drive business planning and operational rhythms, including KPIs, and executive insights. Lead business management activities – management, executive and board reporting, budget management and administration support. Lead enablement services (training, quality, knowledge, workforce analytics, BI) to improve service consistency and efficiency. Facilitate leadership cadences and cross-business alignment, shape clear narratives and internal communications to drive connection and progress to the service strategy. Oversee workforce planning, capability development, knowledge and quality management to support operational excellence and transformation. Build strong relationships across the business and support cultural and employee engagement initiatives. About You You’re a high-performing people leader with experience in large, complex environments, ideally financial services (superannuation advantageous) who brings multidisciplinary strength, execution excellence, and a track record of business and culture transformation. You think strategically, make decisions with data, and communicate with clarity to Executive and Board audiences. What you’ll bring Senior leadership experience; proven ability to lead leaders and technical experts. Multidisciplinary Financial Services background with strong financial acumen and large P&L exposure. Proven delivery of transformation; ability to set strategic direction and drive execution paired with agile ways of working Exceptional stakeholder management, negotiation, and executive communication skills. Degree in HR, Change management, Consulting, Commerce, or related field. The US Way UniSuper believes that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office. UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us. These include: 3 days over Christmas and 3 days Community, Culture & Wellbeing leave Access to amazing lunch & learn sessions with both internal and external experts $1,500 personal development budget It should go without saying, but at UniSuper, we value and celebrate diversity and inclusion. We believe that a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don't meet all the requirements. Know how to grow.
