Description Exciting Opportunity within our Advisory & HQ Team 1 x Continuing Full-time Role Located at our Whitten Oval Campus About Us: At Victoria University (VU), our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly. One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride. About the Role and Who we're Looking For: We are seeking a candidate to join the Advisory and HQ collaborative and high performing team , responsible for handling inquiries, resolving routine issues, and delivering information about various student-related matters by exercising good judgement, sensitivity and discretion. You’ll be responsible for maintaining positive and helpful interactions with students across various channels (phone, email, live chat etc.) while also effectively navigating student business systems to provide accurate and timely assistance. This is a Full time, Continuing position at a HEP 5 classification ($79,135 - $90,899 per annum 17% employer superannuation) working 36.75 per week. The successful candidate will be required to work full-time on-site at our Whitten Oval Campus. An example of your responsibilities or duties you may perform will include: Applying sound interpersonal, written, and oral communication skills, interacting with individuals from diverse backgrounds to provide student service at the performance and quality standards defined in the Student Services Customer Service Framework and the Student Advising Model. Resolving issues identified through student inquiries regarding enrolments, fees, timetabling, and other related matters, acting to resolve the problems, or where appropriate, referring / escalating to relevant Stakeholders and Team Leaders for resolution. Handling inbound / outbound calls and inquiries from students and stakeholders professionally and efficiently, navigating student business systems quickly and effectively to provide accurate information and assistance. The ideal candidate will possess: Well-developed interpersonal, verbal and written communication skills Proven ability to work with in all aspects of word processing, including Microsoft Word, Excel, Access and Outlook, and to quickly gain working knowledge of any University based online system Who to Contact? For further information relating to the position, please contact Jody Pyman, Team Leader – Future Stream Student Contact Centre, at jody.pyman@vu.edu.au Why Join VU? Victoria University is a leader in applied learning and industry engagement, offering a blended learning model and real-world training environments. We are committed to providing exceptional education, industry engagement and student support. For information on our employee benefits, flexible working, discounts in private health insurance and gym memberships and salary packaging please visit https://www.vu.edu.au/staff/benefits-services-for-staff . How to Apply: For a position description, please click HERE . Applications must be submitted as a single document comprising: A cover letter addressing the Key Selection Criteria, Your curriculum vitae/resume, Evidence of applicable qualifications, licences and registrations Note: Applications which do not address the selection criteria will NOT be considered and no applications will be accepted if submitted through email. Applications close on Tuesday 16 th of December (11.59pm AEST) Why Join Us: VU provides competitive salaries, excellent superannuation, and a variety of benefits. The university fosters an environment where staff can excel, achieve their goals, and develop their careers. With a focus on diversity, inclusion, and family-friendly policies, VU supports both professional and personal well-being. For more information, please visit our Jobs a t VU Webpage Our Commitment to Protecting Country: Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share. Our Commitment to Progressive Inclusivity VU is an equal opportunity employer and proudly committed to progressive inclusivity. We welcome and celebrate diversity in all its forms including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and racially marginalised communities, LGBTQIA individuals, and people of all ages and socio-economic backgrounds. We strive to reflect the communities we serve and foster an inclusive, respectful, and supportive environment where everyone feels they belong. We are proud to be a WGEA Employer of Choice for Gender Equality . Our Commitment to Inclusive Recruitment: VU is committed to providing a positive and barrier-free recruitment experience. If you require adjustments at any stage of the recruitment process, including accessible formats of documents, please contact us at inclusivecareers@vu.edu.au or call (03) 9919 5999.
