About IntoJobs At IntoJobs, we believe there's a job for everyone . We provide high-quality advice, support, and care to Australians looking to enter or re-enter the workforce. Through Workforce Australia contracts, innovative mobile delivery, smaller caseloads, and end-to-end support, we help participants achieve their goals. We also deliver Self-Employment Assistance (SEA) and Career Transition Assistance (CTA) programs across five regions, supporting aspiring entrepreneurs and people aged 45 to succeed through mentoring, workshops, and coaching. About the Role As Program Administrator , you'll play a key role in ensuring smooth delivery of SEA and CTA programs. You'll provide high-quality administrative and coordination support, manage participant onboarding, maintain compliance with government guidelines, and deliver exceptional customer service to participants and stakeholders. This is a dynamic role where you'll support trainers, mentors, and facilitators while keeping programs running efficiently and meeting contractual standards. Key Responsibilities Act as the first point of contact for customer enquiries via phone, email, and online channels. Prepare participant information packs and conduct welcome/outreach calls. Manage participant intake, registrations, and assist with accessing resources and submitting documents. Process referrals, eligibility checks, claims, and purchase orders. Coordinate day-to-day administrative functions including inbox management and data entry. Assist with scheduling workshops, appointments, and assessments. Support trainers and mentors with materials, room bookings, and participant documentation. Ensure compliance with DEWR guidelines and provider contractual obligations. About You To succeed in this role, you'll bring: Strong administration and organisational skills. Excellent communication and customer service abilities. High attention to detail and compliance focus. Ability to manage competing priorities and meet deadlines. Proficiency with digital tools, CRM systems, and MS Suite. Initiative and ability to work autonomously and collaboratively. Problem-solving mindset and commitment to continuous improvement. Why Join Us? Make a real difference in people's lives. Work with a passionate, supportive team. Opportunities for growth and development. Flexible work arrangements. Ready to help Australians achieve their goals? Apply now and be part of a team that believes there's a job for everyone.
