Description If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future. Help people create their tomorrow, while you create yours We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years. If we do our job well, we genuinely add to the prosperity of our country and its people. How you'll make an impact As a Configuration Manager, you’ll play a pivotal role in maintaining and enhancing AMP’s Configuration Management Database (CMDB) to ensure accurate visibility of IT assets, relationships, and dependencies. Your work will underpin IT Service Management processes, improve risk management and ensure compliance with regulatory requirements like CPS230. You’ll collaborate across technology and business units to align CMDB capabilities with organisational needs, driving automation and process improvements that make life easier for our stakeholders. What you'll bring to the role You’ll combine deep technical expertise with strong interpersonal skills to ensure AMP’s CMDB remains a trusted source of truth for IT operations. Specifically, you will bring: Technical Skills Configuration Management Expertise: Minimum 3 years managing CMDBs, preferably in ServiceNow, including Discovery, integrations, and data ingestion. ITIL Framework Knowledge: Strong understanding of IT Service Management processes (Incident, Problem, Change) and how CMDB supports them. Cloud Environment Experience: Familiarity with Azure and AWS, ensuring configuration data spans hybrid environments. Data Governance & Compliance: Ability to establish data ownership, enforce standards, and maintain regulatory compliance (e.g., CPS230). Analytical & Troubleshooting Skills: Extensive experience resolving CMDB issues, optimizing data models, and ensuring accuracy. Automation & Process Improvement: Knowledge of AI/ML-driven automation and emerging best practices to enhance efficiency. Soft Skills Stakeholder Engagement: Skilled at managing multiple teams’ requirements and translating technical concepts into business value. Communication Excellence: Clear, concise written and verbal communication for documentation, reporting, and training. Customer-Centric Mindset: Strong service orientation with experience in customer-facing roles. Adaptability & Resilience: Ability to work under pressure, meet tight deadlines, and adjust to evolving priorities. Collaboration & Teamwork: Comfortable working independently and as part of cross-functional teams. Continuous Learning: Results-oriented with a passion for self-improvement and staying ahead of industry trends. You’ll thrive here if… If you can adapt from BAU to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and growth mindset. Because we run lean, you’ll be expected to jump in and deliver across a variety of areas. Meaning, you’ll be closer to the action and executive decisions that influence where we go next. If you’re someone that can hold their own, you’ll find AMP quite liberating. Why we think you’ll love working at AMP Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on – better for it. We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work. In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work. Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have. We believe in the power of inclusion and diversity We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers. We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process. We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website Ready to create your tomorrow? If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow. Don’t procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date. Looking forward to meeting you.
