Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. Join an iconic brand committed to delivering quality and expertise across glazing, vehicle glass repair and replacement, electrical, and plumbing services. We’re looking for a Customer Solutions Team Leader to join our national contact centre team in Padstow. In this role, you’ll lead a high-performing team dedicated to providing effective solutions for our customers and achieving targets aligned with our business growth strategy. What You’ll Do Lead and motivate a team of Customer Solutions Consultants, providing guidance, coaching, and constructive feedback. Drive strategic and tactical initiatives that support sales growth, efficiency, and exceptional customer experiences. Ensure all customer interactions deliver optimal outcomes for both the business and our customers. Foster an engaged and high-performing team culture that reflects our organisational values. Contribute to continuous improvement across processes, systems, and customer experience. Hours: Monday–Friday, 9:00 am–5:00 pm, with one rotational late shift per fortnight (11:00 am–7:00 pm). What We’re Looking For Minimum 1 year experience in a team leadership or supervisory role , ideally within a customer service or contact centre environment. Strong organisational and time management skills with the ability to prioritise competing tasks. Energetic, results-driven, and enthusiastic approach. Excellent administrative skills with attention to detail and accuracy. Ability to thrive in a dynamic, fast-changing environment. Proficiency in MS Office. What’s in It for You Hybrid Working: Opportunity to work flexibly once fully trained. Convenient Location: Padstow office with free onsite parking. Staff Discounts: Enjoy discounts on our products and services. Wellness Program: Access to Employee Assistance Program. Employee Rewards: Exclusive discounts across thousands of retailers. Community Support: Paid volunteer day each year to support your favourite causes. Leadership Development: Online and facilitated programs to grow your skills. If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now! At O'Brien® , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron ® , worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our and Terms of Use . Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.
