The Client We’re recruiting for an experienced Customer Services Manager to lead two busy customer-facing teams within a award winning, high-performing, tech-driven organisation. The Role This is a hands-on leadership role overseeing call centre operations and customer account functions. You’ll bring strong people management skills, a focus on service quality, and the ability to drive operational excellence in a complex, high-volume environment. Responsibilities Lead, coach and support two team leads and their frontline teams Oversee call centre operations to ensure service levels, quality and escalation handling are met Manage customer account functions including payments, withdrawals and reconciliations Maintain governance, accuracy and compliance across all financial operations Use data insights and performance metrics to improve response times and customer outcomes Partner with internal teams to streamline processes and enhance efficiency Build an engaged, accountable and customer-focused team culture About You You’re an experienced people leader with a background in call centre or customer service management. You enjoy developing others, improving processes, and maintaining high operational standards. Ideally, you’ll have: Proven leadership experience across customer service or contact centre teams Strong background in coaching, team engagement and performance management Understanding of financial operations, reconciliations or compliance requirements A mindset focused on improvement, efficiency and customer satisfaction The Perks 6-month fixed-term contract with possible extension Hybrid work model (2–3 days in office, Brisbane) Breakfasts and lunches prepared daily by an in-house professional chef Modern CBD office with onsite gym, breakout spaces and regular team events Free parking available Supportive culture with genuine work-life balance and strong leadership backing Apply Now If you’re a people-focused leader who thrives in a fast-paced customer environment, we’d love to hear from you.
