We're seeking a Senior Platform Designer to join a large digital solutions uplift project running over the next three years. This is a 12-month contract with strong potential to renew. You will play a key role in enhancing a critical ServiceNow experience, ensuring workflows are intuitive, accurate, and routed to the right teams. If you excel across the full UX lifecycle and enjoy solving complex workflow and service design challenges, this role offers the autonomy, scale, and impact you're looking for. About the Role Lead end-to-end design including research, discovery, synthesis, prototyping, testing, and high-fidelity UI design Translate wireframes and workflow artefacts into polished, user-ready mockups (critical requirement) Facilitate workshops and collaborate closely with BAs, Product, Platform, and technical teams Identify research gaps and synthesise insights to inform workflow improvements Ensure consistent, accessible design outputs across multiple workforce systems Support uplift of digital service delivery and contribute to platform-wide design standards About You 6 years in UX, service design, or product design within complex enterprise environments Strong generalist skillset—comfortable switching between research, design, and delivery Advanced Figma skills for UI design and collaboration Experience with Miro (or similar) for workshops and facilitation Confident working with workflow-heavy platform experiences (ServiceNow ideal, not essential) Strong facilitation and stakeholder management skills Ability to convert low-fidelity wireframes into high-quality UI mockups Experience across multiple enterprise systems (e.g., ServiceNow, Oracle Cloud, HR/workforce platforms)
